• Customer Service l Mandarin and Cantonese Speaker l START ASAP Jobs in Malaysia - 970640



    Nezda Malaysia
  • 1 - 3 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 10
  • Job Applicants: Less than 10

Job Description

Qualifications
Candidate must possess at least a SPM, Diploma and DegreeAt least 1-3 year(s) of working experience in the related field is required for this positionMust be proficient in Speaking and Writing in Mandarin and CantoneseAbility to perform different tasks at onceFlexible to work in shiftsOpen to Fresh Graduates10 positions availables
Responsibilities

Understand customer enquiries and respond via applicable channels email, chat, and call backsUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channelManage customer escalations and ensure that these are answered, tracked, and escalated as requiredPerform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processesEnsure all SLAs are met accordinglyDemonstrate a strong customer service orientation and take responsibility to ensure customers are satisfiedProvide a high level of professionalism and competent customer serviceAble to communicate effectively with customers in a friendly and polite manner by following to processesAble to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
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Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Human Resources Management/Consulting

Salary:MYR 3,000 - 3,500

Deadline:26th Dec 2019

Company Profile

Nezda - Established in 2014 with 2 offices world-wide, 200+ global clients and strategic workforce is now emerging as Malaysia's most promising people supply chain company with multiple offices and 300+ core employees.
The company started with IT Temporary staffing and now expanded its portfolio to now become the one stop solution for staffing & HR services by offering the following services:-Temporary staffing, Permanent Recruitment, Payroll processing, and Learning Services.

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