Qualifications Candidate must possess at least a SPM Diploma and DegreeAt least 1-3 years of working experience in the related field is required for this position Must be proficient in Speaking and Writing in Mandarin and CantoneseAbility to perform different tasks at once Flexible to work in shifts Open to Fresh Graduates10 positions availablesResponsibilities Understand customer enquiries and respond via applicable channels email chat and call backsUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channelManage customer escalations and ensure that these are answered tracked and escalated as requiredPerform all procedures accurately including following documented call flows work processes data entry requirements and complaint management processesEnsure all SLAs are met accordinglyDemonstrate a strong customer service orientation and take responsibility to ensure customers are satisfiedProvide a high level of professionalism and competent customer serviceAble to communicate effectively with customers in a friendly and polite manner by following to processesAble to read write and speak fluently and spontaneously in both English and for native speakers in their native language For faster transactions kindly send your CV to email and 160 protected
Type : Company job
Role : Junior Executive
Industry : Human Resources Management/Consulting
Salary : MYR 3,000 - 3,500
Nezda - Established in 2014 with 2 offices world-wide, 200+ global clients and strategic workforce is now emerging as Malaysia's most promising people supply chain company with multiple offices and 300+ core employees.
The company started with IT Temporary staffing and now expanded its portfolio to now become the one stop solution for staffing & HR services by offering the following services:-Temporary staffing, Permanent Recruitment, Payroll processing, and Learning Services.