• Customer Service Lead Jobs in Singapore - 1015763

    Company Confidential
  • 0 - 2 Years
  • Singapore - West - Jurong East - Jurong East
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  • Posted 5 days ago
  • Job Views: 1
  • Job Applicants: Less than 10

Job Description

To attend all customer feedback in a timely manner to ensure that customers have a positive experience with our organization

To communicate and align customers feedback within the organization for a more effective work process

Collate all customers feedback / CCF (Customer complaint form) when received

Review and determine if formal investigation is needed

For all formal investigation, work with the relevant departments in the conduct of the investigation Investigation is done by the relevant department Follow up closely on the investigation and response to the marketer within the agreed deadline

Update monthly to the respective marketers and head of departments the status of all outstanding investigation

Whenever any investigation is closed, ensure that the corrective actions are followed through with a quarterly review of the corrective actions

Present to management monthly update of our customers complaints with analysis of trends of recurring complaints and propose a game plan for preventive actions

Job Requirements

Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degreein any field

At least 5Year(s) of working experience in the related field is required for this position

Preferably Manager specialized in Customer Service or equivalent

Experience in a manufacturing environment

Understand supply chain flow Worked in some of these activities logistics, shipping, trade execution, planning

Be a team player and ability to influence colleagues for process improvement

Profile Summary

Type:Company Job

Salary:Not Disclosed

Deadline:11th Mar 2020

Company Profile

We are a company listed on the mainboard of the Singapore stock exchange. With a revenue of over Usd3 billion, we have operations in Singapore, Malaysia, India, Africa and Europe.
We have over sixty years' experience in the agribusiness, marketing to more than 100 countries. Our ranges of branded consumer products are well known throughout the world.
This is an excellent opportunity to be part of an established group with a steadfast track record of growth. Corresponding to its growth plans and its continued investment in the region, there is now the need for high caliber entrants to be integral parts of the management team.

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