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What is the role about
Ensure the highest possible quality of customer service for our hungry customers
Process order and manage the relationship with hundreds of restaurants
Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
Ensure that processes are followed and bring in new ideas for improvement
Constantly work towards improving the customer experience
Handle customers and vendors requests, as well as external communication with them
Technical assistance - vendors on order related issues, technical issues for their devices (phone and printer)
Who will be considered
Speak, read & write Cantonese or Mandarin fluently
Preferably Junior Executives specializing in Customer Service or equivalent
Good communication skills
Reliable and responsible in completing task
Able to work shifts, weekends and Public holidays
Deadline:13th Jan 2020
We are an established company located at Johor Bahru, Johor.
We are doing food delivery service.
We have recently been successful in our business and we are looking to expand our dynamic team. In line with our expansion, we are seeking highly motivated and dedicated team members for the following position in our company.
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