• Customer Service Mechanics (Kuala Lumpur Branch) Jobs in Malaysia - 992160

    Boon Siew Honda Sdn Bhd.
  • 3 - 5 Years
  • Malaysia - Kuala Lumpur - Kepong
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  • Posted 20 days ago
  • Job Views: 7
  • Job Applicants: Less than 10

Job Description

Job Resposibility

1 Mechanics
To perform motorcycle service and repairs according to service advisorTo carry out investigation and analysis for technical issuesTo adhere to Honda Service process and standards at all timesTo ensure 5s at service centre are followed and maintained at all timesActively participate in groundwork activity such as Free Service Campaign and others programs assignedUndertake any other projects, tasks and duties as assigned by superiors from time to time
2 Service/ Warranty Advisor
To manage customer appointments and attend to customers enquiries, provide (technical) explanation or advice, and manage customers needs and expectations, interpreting and relaying customer concerns and comments to the technical teamto work closely with the customers on the cost of repairs and update the status of their motorcycle repairTo provide verification on warranty coverage based on vehicle maintenance recordsTo liaise with the technical team closely on customers request and expectationsTo place the order with the Parts Department and inform customers upon arrivals of partsTo deliver the vehicle to customer within the stipulated timeframe and in a clean and tidy mannerTo manage customer complaints and esclate (if necessary) to reporting superiorUndertake any other projects, task and duties as assigned by superiors from time to time

Job Specification
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Engineering (Mechanical), Engineering (Automotive) or equivalentRequired skill(s) Technical Know-how on Motorcycle Repairing and Troubleshooting for 250cc and below with good customer handling skillsTechnical Know-how on Motorcycle Repairing and Troubleshooting for 250cc and above (Big Bike) is an added advantageRequired language(s) Bahasa Malaysia, EnglishAt least 3 year(s) of working experience in the related field is required for this positionApplicants must be willing to work in Kepong, Kuala Lumpur2 Full-Time position(s) available

Profile Summary

Type:Company Job

Role:Non-Executive

Industry:Automobile/Automotive Ancillary/Vehicle

Salary:MYR 1,800 - 3,000

Deadline:30th Jan 2020

Company Profile

We are one of the country's leading companies in the automotive industry specializing in HONDA motorcycle assembly under the HONDA brand name. In line with our rapid expansion plan, we seek proactive individuals who thrive on challenges and are driven by a passion to succeed and be part of our dynamic team in this challenging industry.

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