CUSTOMER SERVICE OFFICER cum MANAGEMENT TRAINEE (CONCIERGE) - Jobs in Malaysia - 1015747

BANDAR UTAMA CITY CENTRE SDN BHD
Job Summary
  • Experience 0-2 Years
  • Telecommuting
    N/A



Job Description

Job Responsibilities:

To provide value-added of service and information to the respective shoppers and guests in courteous, attentive and service-oriented manner.Handling ONECARD loyalty program and 1Pay E-Wallet electronic transactions program for existing and potential members.Handling ONECARD Operations in daily transaction at Customer Service Centre according to assign countersTo resolve 1Pay E-Wallet transactions and loyalty card issues by clarifying the customer’s feedback, determining the cause of the problems, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up the best solution for each issues indicate by membersHandling shopper complaints and providing feedback to the respective shoppers, maintaining daily floor checks including mall operation hours, updating-on-going promotion and to prepare service report for analyzing customer information.To contribute to team effort by accomplishing related results as needed.To attend to any other duties as assigned from time to time

Jobs Requirement:

Minimum Diploma or Degree in Mass Communication/ Retail Management /Hospitality/Public Relations/Tourism or other relevant disciplines.Proficient in English, Bahasa Melayu and Mandarin will be added advantage (verbal & written).Positive work attitude and able to work with team environment.Pleasant disposition, attentive, focused and confident responding face-to-face or call enquiries and resolving difficult situations.Good general knowledge of the surrounding areas of mall with local prominent landmarks nearby.Positive work attitude and able to work with team environment.Focused and dedicated to the working environment with any challenged for future career development.Chinese education background is added advantage and familiar with variety of cultureComfortable working in rotating shifts, weekends and public holidays.Fresh graduates are most welcomed to applyFull-Time position(s) available.

Remuneration shall commensurate with qualification and experience. Please send your latest resume and recent passport size photograph (n.r) and expected salary to us :

BANDAR UTAMA CITY CENTRE SDN BHD (322382-T)
4th Floor Highstreet, 1 Utama Shopping Centre
1, Lebuh Bandar Utama, Bandar Utama Damansara
47800, Petaling Jaya, Selangor Darul Ehsan
Attention to : Ms Norzety, Customer Service Department
Tel : 03-7726 4788 Ext : 230

Profile Summary

Type : Company job

Role : N/A

Industry : Others

Salary : Not Disclosed

Deadline: 2020-03-11

Company Profile

Wittily tag lined "It's all in one!", top Malaysian shopping destination 1 Utama Shopping Centre is indisputably a premier lifestyle and entertainment mecca with something for everyone Nestled in MSC Malaysia Cybercentre status township Bandar Utama, the award-winning shopping centre has gone on to redefine the shopping scene, achieving many industry firsts such as the Skybridge, a lush tropical Rainforest inside the mail and its Secret Garden, South East Asia's largest rooftop garden. Spanning over 5 million sq ft and boasting 6 retail levels for your shopping pleasure, a day in 1 Utama is a day well spent. Browse through blue-chip department stores, speciality attractions and entertainment galore - a fine combination of over 700 trendy shops for an experience like no other. 1 Utama is also within walking distance to luxurious 5-star One World Hotel and high rise offices Plaza IBM, KPMG Tower and 1 First Avenue. For easier navigation, 1 Utama has various themed zones: Highstreet, Oval, Rainforest, Secret Garden, Promenade, Promenade Lakeside, Centre Court, Sportszone and the Entertainment Zone.
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