Handle incoming outgoing calls emails and fax within the targeted service levelsAct as the subject matter expert and provide coverage advice to customers on their enquiriesWork with inter-departments to resolve customers and rsquo enquiriesProvide excellent service to all our customers at all times and achieve targeted customer satisfaction scoreIssue Guarantee Letters for patientsBook medical appointments on behalf of clientsProcess medical claims and or perform any other administrative function whenever requiredRequirements Good communication interpersonal and customer engagement skillsGood command of English written and spoken is a mustGood command of Mandarin is a strong advantageExcellent service mindsetTeam player who can work together with a big teamVersatile and adaptiveMedical and or health insurance knowledge is an advantageMust be able to work in shifts weekends and public holidaysDay ShiftMust be able to work rostered shift between 8am-8pm
Type : Company job
Role : Junior Executive
Industry : Healthcare/Medical
Salary : Not Disclosed
Integrated Health Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd) - a subsidiary of one of the leading healthcare providers in Asia is providing an integrated solution and tailored platform to the clients.
Our company is expanding rapidly in Asia Pacific region and would like to invite talented and qualified candidates to join us.