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Handle incoming/outgoing calls, emails and fax within the targeted service levels
Act as the subject matter expert and provide coverage advice to customers on their enquiries
Work with inter-departments to resolve customers’ enquiries
Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
Issue Guarantee Letters for patients
Book medical appointments on behalf of clients
Process medical claims and/or perform any other administrative function whenever required
Good communication, interpersonal and customer engagement skills
Good command of English (written and spoken) is a must
Good command of Mandarin is a strong advantage
Excellent service mindset
Team player who can work together with a big team
Versatile and adaptive
Medical and/or health insurance knowledge is an advantage
Must be able to work in shifts, weekends and public holidays
Must be able to work rostered shift between 8am-8pm
Deadline:14th Jan 2020
Integrated Health Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd) - a subsidiary of one of the leading healthcare providers in Asia is providing an integrated solution and tailored platform to the clients.
Our company is expanding rapidly in Asia Pacific region and would like to invite talented and qualified candidates to join us.
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