• Customer Service Officer Jobs in Malaysia - 981781

    Integrated Health Plans (Malaysia) Sdn Bhd
  • 3 - 5 Years
  • Malaysia - Johor - Johor Bahru
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  • Posted above 1 month
  • Job Views: 29
  • Job Applicants: Less than 10

Job Description

Handle incoming/outgoing calls, emails and fax within the targeted service levels

Act as the subject matter expert and provide coverage advice to customers on their enquiries

Work with inter-departments to resolve customers’ enquiries

Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score

Issue Guarantee Letters for patients

Book medical appointments on behalf of clients

Process medical claims and/or perform any other administrative function whenever required


Good communication, interpersonal and customer engagement skills

Good command of English (written and spoken) is a must

Good command of Mandarin is a strong advantage

Excellent service mindset

Team player who can work together with a big team

Versatile and adaptive

Medical and/or health insurance knowledge is an advantage

Must be able to work in shifts, weekends and public holidays

Day Shift

Must be able to work rostered shift between 8am-8pm

Profile Summary

Type:Company Job

Role:Junior Executive


Salary:Not Disclosed

Deadline:14th Jan 2020

Company Profile

Integrated Health Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd) - a subsidiary of one of the leading healthcare providers in Asia is providing an integrated solution and tailored platform to the clients.
Our company is expanding rapidly in Asia Pacific region and would like to invite talented and qualified candidates to join us.

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