Customer Service Operations Manager (Petaling Jaya) - Jobs in Malaysia - 965785

Hong Leong Bank Berhad
Job Summary
  • Experience 5-7 Years
  • Telecommuting

Job Description

We are currently seeking Customer Service and Operations Managers to join our Branches Reporting to the Branch Manager you will be responsible for the both the execution and control of branch financial transactions Will accept and process transactions directly from customers during peak periods Approves higher value transactions for junior staff Will manage subordinate Tellers and Customer Service Executives daily activities Executes back office processing and control functions when not directly serving customers or managing staff The primary responsibility of the role includes but is not limited to Champions service performance within the branch queue management complaint handling customer experience Approve Review and Audit Teller and Related Branch Financial Transactions End of Day Financial Transaction Checking Balancing Reconciliation etc in order to Prevent and Detect Fraud and Errors Staff Capacity planning staff leave administration and relief arrangements Comply to Bank and rsquo s internal control and procedures Ensure Self-Audit Check is carried out diligently as required Relief functions as and when required BM Oversees the Day to Day Activities of Subordinate Tellers and Customer Service Executives Train and coach Tellers and Customer Service Executives Represent HLB in relationship building with community Process improvement and cost down initiatives The successful candidate should be able to demonstrate the following selection criteria Minimum Diploma Degree Holder SPM STPM with related working experience Service Oriented Mindset Strong Cross-selling experience Banking operations knowledge in FSA ECM ABM Rules BASEL II Good interpersonal and communication skills Strong organization and planning skills Related working experience in Branch Banking Operations Required Certification Licensing PCE general and PCE life Full-Time positions available

Profile Summary

Type : Company job

Role : Manager

Industry : Banking/Financial Services

Salary : Not Disclosed

Deadline: 2019-12-19

Company Profile

Opportunity is never lacking in our progressive and forward-thinking Bank. Growing from strength to strength as one of Malaysia's leading financial institutions, there will always be new grounds explored and fresh, untapped possibilities in the employment arena. In this area, our scope is potentially many times bigger as Hong Leong Bank is part of a large conglomerate. We are currently opening up our doors for performers who can impress us with their talents and take advantage of our competitive remuneration package, personal development programmes and challenging career paths. HONG LEONG GROUP PERSONAL DATA POLICY Hong Leong Group use personal data in accordance with the Hong Leong Group Privacy Notice (New Applicants) which can be found at By providing to us your personal data, you hereby consent to the processing of your personal data with the said Privacy Notice.
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