• Customer Service Operations Manager (Petaling Jaya) Jobs in Malaysia - 965785

    Hong Leong Bank Berhad
  • 5 - 7 Years
  • Malaysia - Selangor
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  • Posted above 1 month
  • Job Views: 15
  • Job Applicants: Less than 10

Job Description

We are currently seeking Customer Service & Operations Managers to join our Branches Reporting to the Branch Manager, you will be responsible for the both the execution and control of branch financial transactions Will accept and process transactions directly from customers during peak periods Approves higher value transactions for junior staff Will manage subordinate Tellers and Customer Service Executives daily activities Executes back office processing and control functions when not directly serving customers or managing staff

The primary responsibility of the role includes (but is not limited to)
Champions service performance within the branch (queue management, complaint handling, customer experience)Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc) in order to Prevent and Detect Fraud and ErrorsStaff Capacity planning (staff leave administration & relief arrangements)Comply to Bank’s internal control and proceduresEnsure Self-Audit Check is carried out diligently as requiredRelief functions as and when required (BM)Oversees the Day to Day Activities of Subordinate Tellers and Customer Service ExecutivesTrain and coach Tellers and Customer Service ExecutivesRepresent HLB in relationship building with communityProcess improvement and cost down initiatives

The successful candidate should be able to demonstrate the following selection criteria
Minimum Diploma/Degree Holder SPM/STPM with related working experienceService Oriented MindsetStrong Cross-selling experienceBanking operations, knowledge in FSA, ECM, ABM Rules, BASEL IIGood interpersonal and communication skillsStrong organization and planning skillsRelated working experience in Branch Banking OperationsRequired Certification/Licensing PCE (general) and PCE (life)Full-Time position(s) available

Profile Summary

Type:Company Job


Industry:Banking/Financial Services

Salary:Not Disclosed

Deadline:19th Dec 2019

Company Profile

Opportunity is never lacking in our progressive and forward-thinking Bank. Growing from strength to strength as one of Malaysia's leading financial institutions, there will always be new grounds explored and fresh, untapped possibilities in the employment arena. In this area, our scope is potentially many times bigger as Hong Leong Bank is part of a large conglomerate. We are currently opening up our doors for performers who can impress us with their talents and take advantage of our competitive remuneration package, personal development programmes and challenging career paths.
Hong Leong Group use personal data in accordance with the Hong Leong Group Privacy Notice (New Applicants) which can be found at http://www.hongleong.com.my/HLG_Privacy_Notice_New_Applicants.pdf
By providing to us your personal data, you hereby consent to the processing of your personal data with the said Privacy Notice.

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