Customer Service Professional - Jobs in Malaysia - 994931

Ecolex Sdn Bhd
Job Summary
  • Experience 2-4 Years
  • Telecommuting
    N/A



Job Description

Reporting to the Business Director the incumbent will be responsible to support all sales activities to domestic customers in the Food Ingredients division Responsibilities Supports the Market Manager Business Director as the interface within the sales office in all customer related matters Attend to customer inquiries and generate new customer leads Develop and maintain a good working relationship with customers Process customer orders arrange and despatch shipments for customers and Channel Partners to meet delivery commitments Provide accurate and timely information to customers and Channel Partners relating to all aspects of order processing shipping and commercial information Attend to customer related matters to ensure customer satisfaction and work closely with operations and related departments to resolve customer issues Obtain order forecasts from customers and Channel Partners for production planning purposes Supports the Market Manager Business Director in the sales process pricing and the implementation of product development strategy in line with business plans Provides administrative support for marketing and marketing communications activity for the territory Responsible on day-to-day administration and coordination activities of the sales and marketing division The incumbent must take a proactive role to ensure customer satisfaction throughout the sales and after-sales process Job Requirement Applicants must have a Degree Diploma in related fields At least 2 years of working experience in customer service related field is required for this position Applicants who are expose to manufacturing working environment is an added advantage Pleasant personality with customer service at heart and mind Good in both written and verbal in English Knowledge in Mandarin is an added advantage

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Manufacturing/Production

Salary : Not Disclosed

Deadline: 2020-02-03

Company Profile

Producer of high quality energy supplement feed products and non GM palm oil with a work-force of more than200 employees located in Pulau Indah, West Port. Wehave a diverse distribution network established globally to serve the current and potential customers. We have been awarded the coveted FROST & SULLIVAN 2018 – COMPANY OF THE YEAR. This accolade was given to us for ensuring consistent offerings with the highest standards of quality combined with strong brand experience and continuous efforts in strengthening our customer loyalty whilst building our brand globally. History Established in 2004, Ecolex Sdn Bhd is a multinational company based in Malaysia, export oriented company engaged in the development and manufacturing of food ingredients (www.futuraingredients.com), animal nutritional lipids (www.ecolexgroup.com) and home personal care products (www.ecoblisslifesciences.com). We are allianced with one of the largest palm oil players in the region and are focused on innovation to deliver added value to our customers.
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