Customer Services Assistant - Jobs in Malaysia - 982028

Maica Corporation Sdn Bhd
Job Summary
  • Experience 1-3 Years
  • Telecommuting
    N/A



Job Description

Deal directly with customers either by telephone electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process orders forms applications and requestsOrganize workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage customers accounts Keep records of customer interactions and transactions Record details of inquiries comments and complaints Record details of actions taken Prepare and distribute customer activity reports Maintain customer databases Manage administration Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Other Requirement Fast learner Computer knowledge Willing to travel for work purposes Able to work long hour to complete the daily task Proficient in English Bahasa Malaysia Mandarin and Cantonese

Profile Summary

Type : Company job

Role : Non-Executive

Industry : General & Wholesale Trading

Salary : Not Disclosed

Deadline: 2020-01-14

Company Profile

Maica Corporation Sdn Bhd, which was incorporated in 1982, is the authorized sales distributor for products of Maica Laminates Sdn Bhd. A dynamic company with nine sales and distribution branches through-out Malaysia and Singapore, Maica Corporation Sdn Bhd supports Maica Laminates Sdn Bhd’s rapidly expanding business in Malaysia and Singapore. Maica Laminates Sdn Bhd, the headquarters for Maica Corporation Sdn Bhd, is backed by 40 years of experience in manufacturing and supplying interior decorative High Pressure Laminates (HPL) and Compact laminates for export as well as local market in Malaysia. “MAICA” the brand name under which Maica Laminates Sdn Bhd range of products are marketed, is a household name. Maica Laminates Sdn Bhd received The Industry Service Excellence Award and The Interior Products Award from the Malaysian Institute of Interior Designers for product innovativeness and second prize for Open Booth Category at the Interiors Malaysia 2008 (Malaysia’s Interior Lifestyle Showcase). Maica Corporation Sdn Bhd’s manufacturing plants in Butterworth and Lunas which are equipped with machineries utilizing the latest cutting edge technology, adhere to quality procedures closely to ensure product quality meets the stringent requirements of international standards. Maica Laminates Sdn Bhd has been certified ISO 9002 since 1995 and upgraded to ISO 9001:2000 in year 2003. Maica Laminates Sdn Bhd’s product quality is assured as products conform to Japanese International Standard (JIS K6902) and European Standard (BS EN 438). MAICA products which are available in a wide range of designs, colours, sizes, thickness and finishes, also come in Laboratory Grade. Maica Corporation Sdn Bhd’s Vision Maica Corporation Sdn Bhd’s company vision is to be the High Pressure Laminate industry’s concept and design trendsetter, and to be the decorative laminate supplier of choice for designers, dealers and contractors. Maica Corporation Sdn Bhd’s Mission Maica Corporation Sdn Bhd’s mission is to continually provide better products and services to our customers. Maica Corporation Sdn Bhd strives to make a difference in our customer’s interiors by delivering quality products, providing the latest trend in colours and designs in the market, and ensuring timely delivery of products to customers.
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