• Customer Services Assistant Jobs in Malaysia - 982028



    Maica Corporation Sdn Bhd
  • 1 - 3 Years
  • Malaysia - Selangor - Petaling Jaya
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  • Posted above 1 month
  • Job Views: 38
  • Job Applicants: Less than 10

Job Description

Deal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsProcess orders, forms, applications and requestsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service process
Other Requirement
Fast learnerComputer knowledgeWilling to travel for work purposesAble to work long hour to complete the daily taskProficient in English, Bahasa Malaysia, Mandarin and Cantonese

Profile Summary

Type:Company Job

Role:Non-Executive

Industry:General & Wholesale Trading

Salary:Not Disclosed

Deadline:14th Jan 2020

Company Profile

Maica Corporation Sdn Bhd, which was incorporated in 1982, is the authorized sales distributor for products of Maica Laminates Sdn Bhd. A dynamic company with nine sales and distribution branches through-out Malaysia and Singapore, Maica Corporation Sdn Bhd supports Maica Laminates Sdn Bhd’s rapidly expanding business in Malaysia and Singapore.
Maica Laminates Sdn Bhd, the headquarters for Maica Corporation Sdn Bhd, is backed by 40 years of experience in manufacturing and supplying interior decorative High Pressure Laminates (HPL) and Compact laminates for export as well as local market in Malaysia. “MAICA” the brand name under which Maica Laminates Sdn Bhd range of products are marketed, is a household name.
Maica Laminates Sdn Bhd received The Industry Service Excellence Award and The Interior Products Award from the Malaysian Institute of Interior Designers for product innovativeness and second prize for Open Booth Category at the Interiors Malaysia 2008 (Malaysia’s Interior Lifestyle Showcase).
Maica Corporation Sdn Bhd’s manufacturing plants in Butterworth and Lunas which are equipped with machineries utilizing the latest cutting edge technology, adhere to quality procedures closely to ensure product quality meets the stringent requirements of international standards.
Maica Laminates Sdn Bhd has been certified ISO 9002 since 1995 and upgraded to ISO 9001:2000 in year 2003. Maica Laminates Sdn Bhd’s product quality is assured as products conform to Japanese International Standard (JIS K6902) and European Standard (BS EN 438).
MAICA products which are available in a wide range of designs, colours, sizes, thickness and finishes, also come in Laboratory Grade.
Maica Corporation Sdn Bhd’s Vision
Maica Corporation Sdn Bhd’s company vision is to be the High Pressure Laminate industry’s concept and design trendsetter, and to be the decorative laminate supplier of choice for designers, dealers and contractors.
Maica Corporation Sdn Bhd’s Mission
Maica Corporation Sdn Bhd’s mission is to continually provide better products and services to our customers. Maica Corporation Sdn Bhd strives to make a difference in our customer’s interiors by delivering quality products, providing the latest trend in colours and designs in the market, and ensuring timely delivery of products to customers.

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