• Customer Services Support Jobs in Malaysia - 1016891

    Majestic Goodyear Sdn Bhd
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 23
  • Job Applicants: Less than 10

Job Description

Job Responsibilities



Provide support and solution to clients via live chat chhanel, requiring for working with application/system, to undertake analysis, diagnosis and resolution of clients problem

Handle and resolve all issues raised by client using company approved troubleshooting tools as per SOP and workflow process

Recommend updated and enchantment based on daily interaction with client

Improve client's confindence or experiencein the use of software product

Possess exceptional customer service skills

Meet all KPI set by operation management team and be more responsible for assigned task

Perform other duites as required or assigned



Requipments



Candidate must possess at least Diploma/Advanced/Higher/Graduate Diplomain any field

At least 1 Year(s) of working experience in the related field is required for this position

Required Skill(s) Miscorsoft Office, Mulstitasking, Follow up, Communication in Mandarin

Preferably Junior Executive specialized in Customer Service or equivalent

Must be able to work on public holiday and shift rotation basis

Execellent follow-up skills and the ability to learn quickly

Customer focused, Proactive, Self-motivated, Patient, Innovative and Flexible

MUST BE ABLE TO READ AND WRITE MANDARIN

Profile Summary

Type:Company Job

Industry:Consulting (IT, Science, Engineering & Technical)

Salary:MYR 3,000 - 3,500

Deadline:15th Mar 2020

Company Profile

Majestic Goldyear Sdn Bhd provides Customer Service solution for IT related services on project basis. we also provide consultancy in IT and IT engineering to carry on all kinds of business which can be conveniently dealt with by the Company in connection with any of its objects.

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