• Customer Solutions Specialist Jobs in Malaysia - 978816



    SELLBYTEL Services Malaysia Sdn. Bhd.
  • 5 - 7 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 23
  • Job Applicants: Less than 10

Job Description

As a regional certified technical specialist, you will enable real time product solutioning assistance to LDRs in conversations with customers and partners

Job Responsibilities

Continuous Learning

• Maintain a high level of aptitude on all product solutions by participating and organizing new training to further expand your knowledge and skill set around products and solutions This includes but not limited to formal certification programs
• Develop and maintain a deep understanding of the market and technology
• Capable of self-directed development

Funnel Management (Develop & Close)

• Assist the LDR by providing on site architectural expertise required for customer inquiries and/or to accelerate opportunity & bookings
• Participate on customer/partner calls and customer chats, together with the LDR and provide real time solutioning assistance
• Actively participate in calls that the LDRs are having with customers/partners on a regular basis to help improve the LDRs’ understanding of products/solutions
• Provide real time observational feedback to the sellers to improve customer/ partner experience

Cross Functional Interlocks & Global Alignment

• Build and maintain cross functional relationships for effective partnering and results, including GVE
• Develop working relationship with partners
• Work closely with the other Vendor CSS around the globe sharing information and best practices
• Weekly interlock with Vendor and Program Manager on systems, tools, trouble tickets, onboarding and knowledge base content

Profile Summary

Type:Company Job

Role:Manager

Industry:Call Center/IT-Enabled Services/BPO

Salary:Not Disclosed

Deadline:08th Jan 2020

Company Profile

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual.
By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years.
We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured.
Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.

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