• Customer Success Associate Jobs in Malaysia - 992264

    Luno Malaysia Sdn. Bhd.
  • 1 - 3 Years
  • Malaysia - Kuala Lumpur
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  • Posted 17 days ago
  • Job Views: 4
  • Job Applicants: Less than 10

Job Description

We are looking for a talented and ambitious individual who can grow within the CustomerSuccess team at Luno

Your Mission

Maintain and manage customer relationships and expectations;

Read, prioritise and respond to customer emails, phone calls and forum posts;

Discern the major customer desires and problems and communicate them to the development team;

Use your customer knowledge to help optimise customer engagement processes and contribute to the Luno product strategy;

Support payment processing operations;

Verify customer documentation and guide them through the onboarding process (knowledge on BNM policies is advantageous);

Monitor transactions, investigate and report suspicious activity;

Help with online community building, and potentially with some online marketing activities and

Overall, be the face of Luno and create amazing customer experiences for our users

What you'll need

Bachelor’s degree (Finance, Marketing, Communications or Social Media related will beadvantageous);

Excellent writing and communication skills in English and Bahasa Malaysia Able to speakMandarin/Cantonese will be highlyadvantageous;

Hardworking, positive and friendly disposition, with a ‘can do’ attitude;

Collaborative – drive cooperation and teamwork in achieving solutions;

Creative, solution-driven mindset;

Sound judgement, professionalism, and patience when communicating with customers;

High attention to detail and

Familiarity with cryptocurrencies will be highlyadvantageous

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Banking/Financial Services

Salary:MYR 2,500 - 4,500

Deadline:30th Jan 2020

Company Profile

Lunois a leading global cryptocurrency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn aboutcryptocurrencieslike Bitcoin and Ethereum. Our vision is toupgrade the world to a better financial system.

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