We are looking for a talented and ambitious individual who can grow within the CustomerSuccess team at Luno Your Mission Maintain and manage customer relationships and expectations Read prioritise and respond to customer emails phone calls and forum posts Discern the major customer desires and problems and communicate them to the development team Use your customer knowledge to help optimise customer engagement processes and contribute to the Luno product strategy Support payment processing operations Verify customer documentation and guide them through the onboarding process knowledge on BNM policies is advantageous Monitor transactions investigate and report suspicious activity Help with online community building and potentially with some online marketing activities andOverall be the face of Luno and create amazing customer experiences for our usersWhat you ll need Bachelor and rsquo s degree Finance Marketing Communications or Social Media related will beadvantageous Excellent writing and communication skills in English and Bahasa Malaysia Able to speakMandarin Cantonese will be highlyadvantageous Hardworking positive and friendly disposition with a and lsquo can do and rsquo attitude Collaborative and ndash drive cooperation and teamwork in achieving solutions Creative solution-driven mindset Sound judgement professionalism and patience when communicating with customers High attention to detail andFamiliarity with cryptocurrencies will be highlyadvantageous
Type : Company job
Role : Junior Executive
Industry : Banking/Financial Services
Salary : MYR 2,500 - 4,500
Lunois a leading global cryptocurrency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.
Our products and services make it safe and easy for people and businesses to buy, store, use and learn aboutcryptocurrencieslike Bitcoin and Ethereum. Our vision is toupgrade the world to a better financial system.