• Customer Success Associate Jobs in Malaysia - 1012352

    HELPLING SINGAPORE PTE. LTD.
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur - Near KLCC
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  • Posted above 1 month
  • Job Views: 19
  • Job Applicants: Less than 10

Job Description

Helpling is the leading online marketplace for home services outside the US Founded in Germany, it has raised €67M in funding from investors such as Rocket Internet, Mangrove Capital, Lakestar, APACIG and Accel Helpling currently offers its services in 10 countries Australia, Germany, Switzerland, Italy, France, Ireland, UK, UAE, the Netherlands and Singapore This role will support the highly-profitable Asia-Pacific business covering Singapore and Australia

As aCustomer Success Associate, you will play an integral role in delivering an outstanding experience to our customers and partners Excellent communication, creative problem-solving and a thorough knowledge of our technology will be essential for you to excel in the role You will also identify workflow and functionality gaps that should be improved or resolved as we prepare to blitzscale our operations across the region Your end goal is to increase productivity and impact – internally and externally You will be a Customer Experience Rockstar in a team that executes fast and efficiently - we play to win

Responsibilities



Learn the ins-and-outs of Helpling Be the smartest person in the room about our technology, product, and processes when interacting with our customers and partners

Retain existing relationships Provide efficient, effective, and real-time assistance to our customers and partners via phone, Whatsapp, email, or chat Stakeholder retention is everything in our business

Achieve KPI targets Make sure our customers and partners recognize that we are laser-focused on their satisfaction by resolving their issues and keeping them updated in a timely fashion

Consolidate feedback Share insights in a structured manner that will help improve product and processes – you're the eyes and ears of what's happening on the ground



Qualifications



Ready and excited to take on a high degree of ownership and accountability

Great communication skills – you are able to listen to and talk to anyone and everyone in all kinds of situations

Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems

Self-motivation and an enjoyment for a startup environment, including a thick skin and the ability to deal just as well with the hard days as the good days

Native fluency in English and right to work in Malaysia

Bonus Multiple languages, customer service experience in the hospitality industry, and/or operations experience in startups



Culture



Join a team of bold, passionate, smart people who want to work hard and play to win

Generous perks, awesome open office culture, fair compensation to help you work better

Profile Summary

Type:Company Job

Industry:Computer/Information Technology (Software)

Salary:MYR 2,000 - 4,000

Deadline:04th Mar 2020

Company Profile

Helpling is an online marketplace that facilitates the connection of people who want to clean homes with people who want their homes cleaned. We are active in more than 150 cities in nine countries around the globe where we serve thousands of customers every day.

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