• Customer Success Executive (Malaysia) Jobs in Malaysia - 1008479

    STOREHUB SDN BHD
  • 1 - 3 Years
  • Malaysia - Selangor - Petaling Jaya
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  • Posted above 1 month
  • Job Views: 27
  • Job Applicants: Less than 10

Job Description

As a member of an innovative, motivated and talented team, you will be responsible for developing and maintaining customer relationships that promote retention and loyalty We need our Customer Success Executive to be versatile and passionate to tackle new problems as we continue to push technology forward

As a Customer Success Executive your focus will be on the customer experience and life-cycle; ensuring customers are using StoreHub’s platform effectively and maximising on our robust features to guarantee they get the most value The work is challenging, fast paced, and always on the bleeding edge You are extremely patient, have strong interpersonal skills, an unwavering commitment to quality and a collaborative work ethic You don’t need to be an expert or know everything about our industry (even we don’t) What we’re after is someone with a curious mind and a passion for improvement

What you will do

Training new customers to use StoreHub productsBuilding and maintaining relationships with customers to maximise product satisfactionStudying and reporting on customer trends and product usage patternsGuiding new customers through implementing and setting up their Point of Sales systemsDo loads of interesting stuff that we haven’t thought up yet, and that you will help us identify

What you will need
A BIG passion for helping small businessesLots of self-drive with a motivation and desire to succeedPeople-Loving/People-Serving AttitudeStrong conversational and rapport-building skillsExcellent command ofEnglish is a MUSTAbility to speak, read, write in Bahasa/Mandarin as you will be speaking with Bahasa and Mandarin speaking customersAccount management or customer facing skillsStrong writing abilityStrong problem-solving skills Numerate, analytical, with good attention to detailFast LearnerTeam player that enjoys working in an energetic, fun, environmentKeen interest in professional development and career growthIntermediate/Advanced level of Computer / Tech Savviness
Benefits

We ask for hard work and dedication from all of our employees In return we provide them withFree Friday lunches and free parkingCompany sponsored monthly outingsMedical and Dental Outpatient VisitsMacbooks for everyoneRecreation space complete with a Ping Pong table, PlayStation 4 and VR HeadsetFully stocked fridge and kitchenDiscounted workout sessionsContinuous learning and education
We get lots of work done! We just also believe that as long as our employees are happy (and fed) they will be well equipped to give their best each and everyday To learn more about what it's like to work here, check out our Glassdoor Reviews

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Computer/Information Technology (Software)

Salary:Not Disclosed

Deadline:26th Feb 2020

Company Profile

StoreHub is one of Southeast Asia's fastest growing technology companies with a revolutionary business platform for SMEs. We are helping business owners manage and grow their businesses in today’s fast changing world. From an iPad POS to inventory management to e-commerce, we are building the platform for awesome businesses.
As a venture-backed startup, we have been growing exponentially over the last 5 years and now serve thousands of businesses across the world from our offices in Kuala Lumpur, Shanghai, Manila & Bangkok.

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