To provide timely pre sales and post sales quality services support to the company's customers and to ensure customer satisfaction No1
To provide on site/off site escalation support to Technical Representatives and Junior Customer System Support Engineer on software/ network/ printer drivers and hardware problemsProvide training to customer service division staff including printer setup/ colour setup, software installation and operation when requiredTo provide timely on site customer support in terms of network printer, software installation training & troubleshooting of software system related issues of Fuji Xerox machine and systems to ensure that good customer relations and satisfaction is maintainedContinously upgrading IT and product knowledge to provide good support to the Customer Service DivisionTo assist Business Operation Division on technical assistance, queries & requirement by customers
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalentAt least 3 year(s) of working experience in the related field is required for this positionPreferably Senior Executives specializing in Engineering - Electronics/Communication or equivalentPossess good communication skillsAble to work independently as well as a good team playerAble to articulate and possess effective presentation skillsGood sense of urgency and able to work under pressure
Industry:Computer/Information Technology (Software)
Deadline:17th Mar 2020
Want to join a market leader in Business Equipment and Document Management Systems
Fuji Xerox is a leading company in the Document Services & Communications field, offering solutions and services to help customers resolve their business challenges. Underlying our solutions and services are our world-class office multifunction devices (MFD's), printers and production printers that we develop and manufacture for worldwide distribution.
A history of Innovation
In terms of innovation, Fuji Xerox is no stranger, especially to the corporate sector. Spending an average of US$1.7 billion every year on research and development, new methods are conceived for creating, editing, copying, printing and transmitting information that is persuasive, useful and necessary for business processes to become more effective and efficient.
Extensive Product Range
With the industry’s broadest selection of hardware, software and services, Fuji Xerox has led the way in enabling the sharing of ideas, knowledge and documents through easy conversion of these to an electronic format.
Customer Focus & Service Capability
Fuji Xerox does not only sell products but also strives to help its customers to better utilize their knowledge of these products. As such, we take time to understand our customers’ work environment – people, processes and workflow – and then create solutions that uniquely fit their businesses, with the objective of optimizing knowledge sharing. Customer Satisfaction is pivotal to the Company’s business through the introduction of superior products and services that guarantee full satisfaction. Fuji Xerox delivers the efficiency that customers have come to recognize and expect.
Environment & Community
Fuji Xerox is committed to developing 'greener' products that are better for the environment.
We are ISO14001 certified.
We always felt a strong sense of pride in giving back to the community. By going back to basics, Fuji Xerox Malaysia has constantly been supporting the local and regional community through its various charitable efforts. We find that the best way for us to reach out and assimilate deep into the hearts of all Malaysians is to think globally and act locally.
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