Overall ManagementTo proactively manage plan and co-ordinate the day-to-day workload and execution of the customer service team To escalate any claims disputes etc to Customer Service Manager Develops and coaches team members Provides regular key information reports for Customer Service department to Customer Service Manager Account ManagementTo ensure that an agreed rates and or contract is in place prior to accepting customers instructionsJob Execution and Management To manage the customer service team Metals and CMA and ensure a smooth proper and timely execution of inbound outbound shipment shipping documentation reports including all related warehousing and CMA activities as per WO and or per the customers and rsquo contractual terms agreed Costing and Billing To ensure accurate and timely billing of all AWMY and rsquo s job and preparation of job costing prior to month end closing To ensure job costing is completed and review job budget with consideration of additional charges Engage with customer to ensure timely payments to AR invoices Claims and Complaints HandlingTo review claims and disputes and overall service performance with the stakeholdersReview and Improvement To conduct regular meetings and discussions with teams on day-to-day operations planning and issues Work with Customer Service Manager to initiate and implement measures for improvements of process and productivity of the contractors Review the Customer Service procedures that impede the business and recommend and implement changes for strategic improvement Work with Operations for the aligning and improvement of processes and or any new implementation of procedures Work with Customer Service Manager to develop and establish SOP for key Customer Services processes Compliance and Audit Ensure the department is in full compliance with SOP and always well prepared for auditors and pass the audits Works closely with stakeholders Operations Compliance Risk contractors regulatory authorities in executing day to day assignments Resource ManagementEnsuring resources are well planned and adhering to the Malaysian employment legislation Identify and propose training programs where needed Ensure accurate overtime calculation is submitted to HR before the monthly cut-off to facilitate the payroll and billing arrangement Information Barrier and Job File ManagementEnsure full Information Barrier compliance from the Customer Service department Ensure Customer Service team maintain accurate documentation and filing REQUIREMENTS Minimum Bachelor Degree holder Minimum6 years in Logistics industry and or Freight Forwarding Prior experiences with 3PL and ocean freight operations preferredWell versed in Malaysian customs clearance processGood communication skills and proficient in both written and spoken English and Bahasa Malaysia Added advantage with experience in non-ferrous metals sectorAbility to promote teamwork between the organization and the service providers Customer focus results oriented and with positive attitude Willingness to travel from time to time Analytical skill to understand problem and provide best solution in order to deliver within the defined time and optimize costAble to perform effectively in a high pressure and fast paced working environmentTeam player committed able to attend to urgent cases beyond the normal office hours Ability to adapt in multicultural working environment Proven ability to work on cross functional and multicultural teams
Type : Company job
Role : Manager
Industry : Transportation/Logistics
Salary : Not Disclosed
Access World is a global commodities warehousing and logistics business. As an approved warehouse keeper of the London Metal Exchange, our principal business is the provision of LME warehousing and associated services to traders, producers, financiers and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Our global head office is located in Zug, Switzerland, with each region operating in semi-autonomous offices with their own corporate functions including business development, finance and operations.The Regional Head Office for the Asia Pacific business is in Singapore and is responsible for China, Hong Kong, Indonesia, Japan, Malaysia, South Korea, Taiwan, Thailand, and Vietnam.