• Deputy Manager - Logistic, Customer Service Jobs in Malaysia - 996943

  • 6 - 8 Years
  • Malaysia - Selangor - Shah Alam/Subang - Setia Alam
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  • Posted above 1 month
  • Job Views: 6
  • Job Applicants: Less than 10

Job Description

Overall Management

To proactively manage, plan and co-ordinate the day-to-day workload and execution of the customer service team

To escalate any claims, disputes etc to Customer Service Manager

Develops and coaches team members

Provides regular key information reports for Customer Service department to Customer Service Manager

Account Management

To ensure that an agreed rates and/or contract is in place prior to accepting customers instructions

Job Execution and Management

To manage the customer service team (Metals & CMA) and ensure a smooth, proper and timely execution of inbound/outbound shipment, shipping documentation, reports including all related warehousing & CMA activities as per WO and/or per the customers’ contractual terms agreed

Costing and Billing

To ensure accurate and timely billing of all AWMY’s job and preparation of job costing prior to month end closing

To ensure job costing is completed and review job budget with consideration of additional charges

Engage with customer to ensure timely payments to AR invoices

Claims & Complaints Handling

To review claims and disputes and overall service performance with the stakeholders

Review & Improvement

To conduct regular meetings and discussions with teams on day-to-day operations, planning and issues

Work with Customer Service Manager to initiate and implement measures for improvements of process and productivity of the contractors

Review the Customer Service procedures that impede the business and recommend & implement changes for strategic improvement

Work with Operations for the aligning and improvement of processes and/or any new implementation of procedures

Work with Customer Service Manager to develop and establish SOP for key Customer Services processes

Compliance & Audit

Ensure the department is in full compliance with SOP and always well prepared for auditors and pass the audits

Works closely with stakeholders; Operations, Compliance, Risk, contractors, regulatory authorities in executing day to day assignments

Resource Management

Ensuring resources are well planned and adhering to the Malaysian employment legislation

Identify and propose training programs where needed
Ensure accurate overtime calculation is submitted to HR before the monthly cut-off to facilitate the payroll and billing arrangement

Information Barrier & Job File Management

Ensure full Information Barrier compliance from the Customer Service department

Ensure Customer Service team maintain accurate documentation and filing


Minimum Bachelor Degree holder

Minimum6 years in Logistics industry and/or Freight Forwarding

Prior experiences with 3PL and ocean freight operations preferred

Well versed in Malaysian customs clearance process

Good communication skills and proficient in both written and spoken English and Bahasa Malaysia

Added advantage with experience in non-ferrous metals sector

Ability to promote teamwork between the organization and the service providers

Customer focus, results oriented and with positive attitude Willingness to travel from time to time

Analytical skill to understand problem and provide best solution in order to deliver within the defined time and optimize cost

Able to perform effectively in a high pressure and fast paced working environment

Team player, committed, able to attend to urgent cases beyond the normal office hours

Ability to adapt in multicultural working environment Proven ability to work on cross functional and multicultural teams

Profile Summary

Type:Company Job



Salary:Not Disclosed

Deadline:08th Feb 2020

Company Profile

Access World is a global commodities warehousing and logistics business. As an approved warehouse keeper of the London Metal Exchange, our principal business is the provision of LME warehousing and associated services to traders, producers, financiers and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Our global head office is located in Zug, Switzerland, with each region operating in semi-autonomous offices with their own corporate functions including business development, finance and operations.The Regional Head Office for the Asia Pacific business is in Singapore and is responsible for China, Hong Kong, Indonesia, Japan, Malaysia, South Korea, Taiwan, Thailand, and Vietnam.

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