• Digital Media Content Review Analyst - Mandarin Jobs in Malaysia - 987956

    Brandt International Sdn Bhd
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 12
  • Job Applicants: Less than 10

Job Description

Duties and Responsibilities
1 Understand client policies and guidelines
2 Make decisions according to the defined policies and procedures
3 Identify improvement opportunities in work flow and suggest solutions
4 Interface effectively with other internal and Client teams
5 24/7 shift Variable work schedule including work hours at night and weekends Overtime may be required

Requirements
1 Have the ability to interpret and apply complex policies to content and apply without bias
2 Minimum 1 year of working experience (preferably in a multinational environment)
3 Details orientation and client focus
4 Willingness to review sensitive contents
5 Passionate about the internet and online applications
6 Willingness to accept feedback and quickly adapt
7 Have the ability to deliver quality work in a fast paced environment
8 Flexibility with constant changes, adaptable to learn new processes, concepts, and skills
9 Ability to work in a fast paced work environment
10 Content review experience preferred
11 Demonstrates the ability to work as a part of a team adding positive attitudes and solid business acumen
12 Ability to communicate in a dynamic environment throughtout all management levels Familiarity with navigating, searching, download, installing and uninstalling apps on a phone

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any fieldRequired skill(s) content analysis, call center operations, call center, Customer ServiceRequired language(s) Mandarin, EnglishNo work experience required

Profile Summary

Type:Company Job

Industry:Human Resources Management/Consulting

Salary:MYR 2,500 - 3,000

Deadline:23rd Jan 2020

Company Profile

Brandt is a Business Transformation Consulting/Training and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operational efficiency through improving the quality, performance and efficiency of the approa
Our vision is “Creating the Branded Customer Experience”.

a) We provide fully outsource inbound and outbound multi-channel contact centre services wherein Brandt will operationally manage the day to day operations (from recruitment to managing Agents at work) to fulfill clients’ changing business requirements and Key Performance Indicators (KPIs). On this front, Brandt currently have call centre operations in the following locations:
1. Indonesia (under Valdo Brandt International): Inbound and Outbound contact centre: 2,500 seats (banks and insurance company); managing 3,000 outsourced staff. These operations are spread over 7 major cities in Indonesia. Back-office (document imaging, Loan Origination System services) and IT infrastructure outsourcing;
2. Philippines: 298 contact centre seats handling outbound calls for US based clients;
3. Malaysia: 102 contact centre seats at Petaling Jaya new town – customer service, loyalty program, revenue generating outbound services
b) Human Resource Outsourcing (HRO) – using a proven recruitment process outsourcing framework to provide contact centre and non-contact centre staff with the job right fit for our clients, and managing end-to-end the personnel (employee relations activities for staff retention and record, payroll (salary, EPF, Socso, claims/reimbursements) and disciplinary, coaching/counseling matters. Brandt is currently managing 200 contact centre headcounts under HRO services for one of Malaysia largest tele-communication providers; AND another 100 seats growing to 1,000 seats (end 2013) for the largest tele-communication provider in Singapore, based in Klang
c) Build-Operate-Transfer (BOT) model where we help client build their contact centre, and thereafter help operationally run it for a period of time for success transfer; this is not a service offering but a model/approach that we undertake to do BPO especially true for call center environment.

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