• DIGITAL REPRESENTATIVE Jobs in Malaysia - 998716

    AIA Bhd.
  • 2 - 4 Years
  • Malaysia - Kuala Lumpur - 99 Jalan Ampang,Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 12
  • Job Applicants: Less than 10

Job Description

Walk-in Interview at
Outbound Contact Centre
Level 9 Menara AIA 99 Jalan Ampang
50450 Kuala Lumpur
From 9am - 1130am & 200pm - 530pm

ContactSarah 012-646 9975 / Wayne 012-214 5392

Please bring your Updated Resume, Academic Certificates, Latest Payslip & Mykad


• Promote simple insurance plans by interacting with customers using web chat technology and outbound call
• To build strong customer relationship through online selling process
• Ensure existing and prospective customers have a consistent and superior experience
• Respond quickly and accurately to customers inquiries via the chat program
• Achieve monthly sales targets assigned,
• To deliver professional, cost effective and quality sales to achieve the mission and objectives of the Outbound Contact Centre


o Customer focused and bottom-line performance driven personality
o Strong command of English (read, write, converse) and the ability to speak other languages / dialects would be an added advantage
o Degree holders Diploma with 2 years working experience in sales, online, hospitality or telemarketing
o Able to offer real-time support to customers using effective co-browsing tools and techniques
o Ability to type at least 35 wpm with high accuracy rate
o Ability to communicate via online chat in a professional manner
o Ability to use effective probing techniques to identify customer needs for possible sales opportunity
o Team player with ability to multi task
o Able to work in a fast-paced environment
o Digital savvy and familiar with web culture
o Working knowledge of Microsoft Office Suite and Internet browsers preferred

o Training and bank customer data base provided
o Applicants should be Malaysian citizens

Profile Summary

Type:Company Job

Role:Junior Executive


Salary:Not Disclosed

Deadline:12th Feb 2020

Company Profile

Who are we

AIA Bhd. is a leading insurer in Malaysia, where we have been privileged to do business since 1948.

We offer suite of high-quality products including Protection, Health, Personal Accident, General Insurance, Employee Benefits, Retirement and Family Takaful solutions to meet our customers’ protection and financial security needs at every life stage.

Our Business

Through our wide and diverse distribution footprint which comprises a 16,000 Life Planner force, our exclusive bank partner’s branches nationwide as well as corporate sales teams and brokers, we give our customers the choice of deciding how, when and where they connect with us.

Our Strengths

Part of the AIA Group, the largest independent publicly listed pan-Asian life insurance group, AIA Bhd. has the financial strength, experience, service centre network and a well-trained team of more than 2,000 staff to serve our 3 million customers nationwide.

As at end 2014, AIA Bhd.’ s total asset worth was RM46 billion, with a paid-up capital of RM767 million.

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