Director of Operations - Jobs in Malaysia - 998239

TROVE JOHOR BAHRU
Job Summary
  • Experience 5-7 Years
  • Telecommuting
    N/A



Job Description

Duties and responsibilities Assist the General Manager in his day to day operations Assigns duties to HOD s and observers performance to ensure adherence to hotel policies and established operating procedures Provides training to staff and HOD s Acts as the hotels public relations director and promotes the property within the hotel industry local community and trade associations Monitor the Guest feedback on Trip advisor OTA s etc and guest comments cards Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process Selects or assist in the selection of hotel staff and completes all new hire paper works Review employee performance and conducts personnel actions such as disciplinary actions and terminations Maintains accurate records including cash flows sheet guest floor limit AR Ageing reports direct billing etc Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager Adheres to all franchise and company procedures and regulations as well as standard operating procedures Ensure full compliance to Hotel operating controls SOP and rsquo s policies procedures and service standards Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success Builds owner loyalty through proactive communication setting and managing expectations and delivering solid business results Assist GM in key property issues including capital projects customer service and refurbishment Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines Performs daily weekly and monthly property inspections Ensures property grounds physical plant and work areas maintained to standard Builds strong working relationships and communications with hotel staff HOD s and other departments to ensure maximum operating effectiveness and fulfilment of special event need Cover shifts is all departments as scheduled by the General Manager Monitor maintenance progress and FF and E Furniture Furnishings and Equipment conditions and provide status report to GM Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need Performs sudden audits on rooms and other operating areas Provide effective leadership to hotel team members Ensure hotel staff is provided with uniforms and name tags and upholds property grooming standards Ensures effective timely and accurate communications flow with regards to hotel policies and procedures Assist the GM in in all aspects of business planning Must be available 24 7 in case to respond to any guest or employee emergencies Corporate client handling and take part in new client acquisition along with the sales team whenever required Assisting in residential sales as and when required and development with strong sales prospects Respond to audits to ensure continual improvement is achieved All other duties as assigned by the General Manager or Management Job requirements Candidate must possess at least Diploma Advanced Higher Graduate Diploma in Hospitality Tourism Hotel Management or equivalent At least minimum 5 to 10 years of working experience in the related field with 3 to 4 years in similar position Required Skills Strong management skills Delegate Excellent communication skills Excellent computer system skills Excellent mentoring coaching and people management skillsPreferably Senior Manager specialized in Hotel Management Tourism Services or equivalent

Profile Summary

Type : Company job

Role : Senior Manager

Industry : Hotel/Hospitality

Salary : MYR 8,000 - 10,000

Deadline: 2020-02-12

Company Profile

VISION To be the leading independent 4 star hotel in Malaysia MISSION Our guest are our priority thus to provide “Excellence in Service” ensuring them an unforgettable good and enjoyable experience” by: Anticipate and fulfil guest needs Be dedicated, innovative and caring Team We maximize profits for continuous Growth and Development To deliver our product and services to superior standards Be committed and loyal as a Team so as to reap the fruits of success Together
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