• Director of Operations Jobs in Malaysia - 998239

  • 5 - 7 Years
  • Malaysia - Johor - Johor Bahru - Taman Abad
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  • Posted above 1 month
  • Job Views: 32
  • Job Applicants: Less than 10

Job Description

Duties & responsibilities

Assist the General Manager in his day to day operations

Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures

Provides training to staff and HOD's

Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations

Monitor the Guest feedback on Trip advisor, OTA's etc and guest comments cards

Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process

Selects or assist in the selection of hotel staff and completes all new hire paper works

Review employee performance and conducts personnel actions such as disciplinary actions and terminations

Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, direct billing etc

Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager

Adheres to all franchise and company procedures and regulations as well as standard operating procedures

Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards

Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success

Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results

Assist GM in key property issues including capital projects, customer service and refurbishment

Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines

Performs daily, weekly and monthly property inspections

Ensures property, grounds, physical plant and work areas maintained to standard

Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need

Cover shifts is all departments as scheduled by the General Manager

Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM

Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need

Performs sudden audits on rooms and other operating areas

Provide effective leadership to hotel team members

Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards

Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures

Assist the GM in in all aspects of business planning

Must be available 24/7 in case to respond to any guest or employee emergencies

Corporate client handling and take part in new client acquisition along with the sales team whenever required

Assisting in residential sales as and when required and development with strong sales prospects

Respond to audits to ensure continual improvement is achieved

All other duties as assigned by the General Manager or Management

Job requirements

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent

At least minimum 5 to 10 year(s) of working experience in the related field with 3 to 4 years in similar position

Required Skill(s) Strong management skills, , Delegate, Excellent communication skills, Excellent computer system skills, Excellent mentoring, coaching and people management skills

Preferably Senior Manager specialized in Hotel Management/Tourism Services or equivalent

Profile Summary

Type:Company Job

Role:Senior Manager


Salary:MYR 8,000 - 10,000

Deadline:12th Feb 2020

Company Profile

To be the leading independent 4 star hotel in Malaysia
Our guest are our priority thus to provide “Excellence in Service” ensuring them an unforgettable good and enjoyable experience” by:

Be dedicated, innovative and caring Team
To deliver our product and services to superior standards

Be committed and loyal as a Team so as to reap the fruits of success Together

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