Job Assignment and General ScopeYou are responsible for achieving planned business goals and objectives through effective leadership and management of the Sales and Marketing Department in the Resort this is comprised of the Sales Marcom Stage Pass Membership and Business Centre while maintaining brand and company standards for guest satisfaction employee satisfaction and internal processes You lead and coach employees within your assigned area of responsibility to formulate and execute operational objectives relating to employee and guest-centric activities within four perspectives of People Internal Process Guests and Revenue An high degree of personal efficiency and effectiveness is expected when you work as a team with your subordinates colleagues and superiors and achieve common goals and targets Duties and ResponsibilitiesGive clear concise directions provide support and supervise your Band to ensure that directions are properly executed Seek responsibility and take responsibility for your actions and the actions of those reporting to you and establish a climate of motivation and enthusiasm in your division Create and implement long term goals and strategies that will cause your division and assist the hotel to succeed and grow Prepare your division and rsquo s section of the annual business plan and monitor your division and rsquo s budget and proactively implement corrective action where necessary Constantly seek to identify unmet guests and rsquo needs and work towards developing new improving current products and strategies to sustain our competitive advantage Set policies and procedures pertaining to your division and rsquo s operation and ensure all manuals are up to date and understand the hotel and rsquo s general policies and procedures and align all your division and rsquo s activities and your personal actions as a senior manager Establish with the General Manager and Corporate Office a clear marketing plan and ensure that the Sales band members are fully aware of the hotel and rsquo s sales strategies and in particular those concerning their accounts Work with the Director of Revenue to attain the highest room yield achievable Work closely with the Marketing Communications Manager to establish and monitor successful strategies for Marketing Communications and to implement advertising and special events strategies which enhance the hotel and rsquo s market exposure Understanding of the hotel and rsquo s market segments and their expectations
Type : Company job
Role : Senior Manager
Industry : Hotel/Hospitality
Salary : Not Disclosed
Every musical artist adds their own passion and personality to their music and performances. In that samespirit, Hard Rockers at Hard Rock Hotel Penang express themselves in authentic ways and project their individuality onto the products andservices that they deliver. We constantly seek natural-born entertainers, supreme go-getters and masters of hospitality to join our band.
Situated along Batu Ferringhi Beach, the luxury Hard Rock Hotel Penang resort sets itself apart from the conventional beach resort; blending rich music culture, contemporary design and family-friendly facilities. The hotel boasts 250 rockin’ rooms and suites complete with modern structure and tastefully furnished bedrooms, six dining venues including the iconic Hard Rock Caf. The hotel is equipped with state-of-the-art amenities including the Rock Spa, Roxity Kids Club, Tabu Teens Club, Body Rock Gym, Rock Royalty Lounge, Rock Shops and the largest free-form swimming pool in northern Malaysia.