• Duty Manager Jobs in Malaysia - 1025124

    Ormond Group
  • 3 - 5 Years
  • Malaysia - Kuala Lumpur - Chow Kit
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  • Posted 22 days ago
  • Job Views: 21
  • Job Applicants: Less than 10

Job Description



We view ourselves as a scrappy start-up and as a vital member of the team, you will be expected to roll up your sleeves and get stuck in Broadly, responsibilities as part of this role include

Guest relation duties
Be sure the hotel lobby and public areas are occupied, particularly at busy timesHave conversation with the guests and provide general assistanceBe resourceful and manage, record as well as resolve all Guest complaints promptlyMake sure VIP Guests and major corporate clients feel welcomed upon arrivalStay on top of your game and coordinate the services and special facilities that should be provided to long-stay GuestsBe aware of all credit procedures and ensure they are appliedKeep yourself updated on all hotel products, services, policies and emergency proceduresKeep your eyes peeled on Guest satisfaction reports and implement actions to improve resultsHandle, record and follow through with management issues or emergencies that arise
Management & administration duties
Keep spirits high whilst training, motivating, supervising, coaching, developing, empowering and disciplining subordinatesBe able to provide constant feedback to Hotel Manager/General Manager on subordinates’ performanceHandle, record and follow through with management issues or emergencies that arisesBe competent - complete and distribute all required reportsKeep things flowing while maintaining the methods and procedures practised for compliance with the standard operating proceduresBe in charge of monthly rostersKeep your helping ready to assist in maintaining personnel files and records in compliance with labour lawsBe vigilant! Authorize paid outs as per established procedure Ensure proper back up documents are attached Review and authorize all corrections, adjustments and deletionsUse your eye for detail to review the Daily Night Audit for accuracy!Keep the cash in check! Review Daily Cash Drop with Settlement Reports and perform bank deposit dailyUse your eye for detail to review Daily Occupancy Report to ensure accuracy!

Safety, health/hygiene & environment duties

Make sure all surrounding hotels areas kept in shapeEnsure everything is clean and follows the appropriate standards of safety Make sure there aren’t any pest lurking and take care of the hygiene of the premise and surroundings in compliance with all health, fire/safety and local municipal regulationsKeep everything in check with outside contractors/vendors, café operators and convenience store to ensure operational compliance and provide constant feedback to General ManagerDo not let lost things stay lost Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guestsA safe hotel equals a happy guest Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc
Be prepared to do anything deemed necessary for the smooth operations of the hotel or instructed by the Hotel Manager/General Manager


To successfully fill this role, you will have the right attitude, behaviours, skills, and values that follow

You have previous experience in a customer-focused industry with leading or supervisory roleYou possess good knowledge of Health, Safety and Security proceduresA sudden earthquake would not scare youYou only associate pressure with cookersYou are a people-centric leader You can push and inspire individuals at the same timeYou can have in depth conversations about anythingYou have a passion to serveYou are a huge people person – a natural host and promote a hospitable attitude!You’ll live and breathe Ormond valuesYou take pride in how you look (of course, in accordance to societal standards!)Marie Kondo is one of your inspirations and you can tell if something sparks joy or notYou can fire up all sides of your brain and multi-taskYour alter ego is Mr/Mrs PositiveYou can spread your wings to fly on your own as well as flock with other members of the teamYou’re experienced with social mediaLanguage is your strong suit (English and Malay)You are available to work when required including weekends, public holidays and at nights
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

a Previous role as a Senior Supervisor or Duty Manager in a similar quality hotel
b A degree or diploma in Hotel Management or equivalent
c An in-depth knowledge of the hotel, leisure or service sector


Profile Summary

Type:Company Job

Role:Senior Executive


Salary:MYR 3,000 - 4,000

Deadline:29th Mar 2020

Company Profile

Ormond Group rethinks hospitality for the contemporary traveler. Our vision is to create experiences that positively influence the way people live, work and have fun together. Our hotels are a collection of individually designed hotels, meaningful spaces that welcome all – guests, locals and nomads. Our people are at the heart and soul of our brand. An Ormond experience is about service that matters. We make our guests feel at ease and at home. Every experience is thoughtfully designed to leave a lasting impression.
Ormond Group owns and operates three distinct brands – Ormond Hotels, MoMo’s and Tune. We are backed by serial entrepreneurs and investors who have built (from scratch) successful, disruptive ventures such as AirAsia. Our shareholders and team are in turn committed to building a great business whilst having a lot of fun. Learn more about us at www.ormondhotels.com

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