To analyze, process, conduct investigation on issuing transaction disputes and to ensure that all Retrieval Request/ Chargeback/ Representment and Arbitration transactions are performed within the stipulated timeframe as specified in Visa and MasterCard rules and regulations to minimize monetary losses.Review and make decision on Fulfillment and Representment documentations.To review all issuing related disputes and ensure that all action codes used are appropriate and being approved within the same working day.Review on rejected Chargeback transaction and re-key into system for recovery purpose.Perform checking to ensure that Chargeback documentations furnished to the Acquirer are adequate and sufficient to support Chargeback performed.Monitor and review decision made on Exception report for late settlement/ insufficient/ blocked account and perform necessary action on the transactions.Attend pre-arbitration, arbitration, pre-compliance and compliance cases.Support in preparing chronological events for financial related dispute cases meant for pre-arbitration, arbitration, pre-compliance and compliance case.As checker on maker works on daily transmission, file due transaction and decision made on all Issuing dispute transactions forwarded by Customer Service/ Fraud department, liable/ verification letter, GL entries.Perform daily reconciliation via monitoring of GL Account for NDSA (Normal Dispute Suspense Asset) and for tabulation of month-end ageing buckets and statistics on Balance Sheet Review.Perform monthly BNM reporting for disputed transactions and submission to Compliance Dept before 10th of the month.Support cross function within team in Card and Merchant Operation and adhoc request as and when assigned by management.
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.Minimum 2 years of working experience, preference in Dispute Resolution and Chargeback Handling.Possess good written and spoken English and Bahasa Malaysia.Proficient in Microsoft Word and Excel.Knowledge on Credit Card system is an added advantage.Possess good communication and reporting skills, analytical and self-motivated.A team player and able to work independently with minimal supervision.
Type : Company job
Role : Junior Executive
Industry : Banking/Financial Services
Salary : Not Disclosed
Opportunity is never lacking in our progressive and forward-thinking Bank. Growing from strength to strength as one of Malaysia's leading financial institutions, there will always be new grounds explored and fresh, untapped possibilities in the employment arena. In this area, our scope is potentially many times bigger as Hong Leong Bank is part of a large conglomerate. We are currently opening up our doors for performers who can impress us with their talents and take advantage of our competitive remuneration package, personal development programmes and challenging career paths.
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