Executive, Customer Care Centre (Operations) - Jobs in Malaysia - 1021155

Kontena Nasional Berhad
Job Summary
  • Experience 2-4 Years
  • Telecommuting

Job Description


1.Candidate must possess at least a Bachelor's Degree or Diploma in Business Studies/Administration/Management or equivalent.

2.At least 2 year(s) of working experience in the related field is required for this position.

3.Preferably Junior Executives specializing in Logistics/Supply Chain or equivalent.

4.Full-Time position(s) available.

Job Descriptions:

1. CRM – Forwarding Fuctions

•Preparing commercial documents for shipments to internal customers.

•Work with shipping line and to ensure that commercial documents accurately reflect the physical shipment with regard to country or origin.

•Monitor shipments and Customs clearance

•Communicate status, delays to appropriate parties.

•Resolve shipment issues and possess the ability to determine when to elevate to customer for resolution.

•Maintain Export document files in accordance with Federal regulations and Company policy.

•Perform Administrative tasks: copying, filing and scanning.

•Booking in deliveries and liaising with customers.

•Allocating and recording resources and movements on the transport planning system.

•Communicating effectively with clients and responding to their requirements.

•Booking sub-contractors and ensuring they deliver within agreed terms.

•To perform the collection functions according to the company procedures.

•To prepare Credit Notes, Debit Notes and matching the accounts if and when required.

•To ensure all invoices are received by the customer before the end of the month or as required by Customers.

•To achieve 100% from collection monthly billing revenue and to ensure payments are received and collection target is met.

•To assist in organizing departmental function and events and any other function as directed by the Head of Department.

2. Coordinate Container Export Shipment

•Received booking from liner.

•Open Job for Car Industry Unit.

•Submit request of Transport via Haulage ME system.

•Liaise with customer for empty/laden container delivery.

•To make sure we receive completed document from customers for declaration.

•Updating CJP2 for every CPO shipment to overseas.

•To make sure all CJP2 are attached with K2.

•Start monitoring container status via Port System.

•To make sure all containers are loaded on vessel.

•To submit VGM via port system.

•Monitor perodua driver status, attendance and operation.

•Liaise with custom if involving custom examine.

•Check and update container status via Haulage system.

•Make sure IPK approval is attached for DG shipment.

3. Trucking Ops

•Monitor trucking operation status.

•To decide type of truck to use for shipment.

•To perform billing and planning for via TMS system.

•Booking and deliver the cargo for our customer.

•Collect verity the DO after the delivery.

•To make sure DO is attached with work ticket after delivery.

•Monitor driver attendance and leave and make sure operation is running according to plan

•Monitor trucking shipment issue if required example breakdown, emergency issue or accident

4. Conventional

•Receive booking from liner.

•Collect excise & Form from Kastam Kelana Jaya.

•To make sure all excise & Form are complete documents from customer for declaration.

•To monitoring and make sure all passengers car are loaded on vessel.

5. Claim

•To assist on checking of claims upon received invoices of claim such as CDC, Demurrage & Storage or SSR (related with job request)

•To advise customers on status of claims.

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Transportation/Logistics

Salary : MYR 1,800 - 2,800

Deadline: 2020-03-22

Company Profile

Kontena Nasional Berhad (KNB) is Malaysia’s premier logistics company with over 47 years of experience in logistics operations. KNB began operations in 1971 when containerisation was introduced to the country. Since its inception it has expanded its business from just container haulage to international freight forwarding, warehousing, distribution, supply chain solutions, cold chain solutions and Halal logistics. Today, KNB is one of Malaysia’s largest one-stop logistics companies providing comprehensive logistics solutions customised to customers’ requirements. Boasting an experienced workforce of over 900 and an extensive fleet of prime-movers, trailers, vast storage facility and state-of-the-art IT infrastructure, KNB has the capability to deliver your shipment with marked strength and competency. Internationally, KNB offers an extensive network of agents with presence in Asia, Europe, America and Australia. Product & Services Warehousing Physical segregation and separation of goods throughout warehouse processes i.e. Receiving, Putaway, Storage, Cross-Docking, Value-Added Logistics, Order Picking and Shipping. Infrastructure We have Distribution Centreswhich are complete logistics centres offering a full range of services supported by state-of-the-art warehouse management system (WMS) to provide visibility into your supply chain processes.
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