Executive –Customer Service (Chinese Market: Facebook, Email & Data Entry)) - Jobs in Malaysia - 992958

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  • Experience 0-2 Years
  • Telecommuting
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Job Description

The PositionThe Executive -Customer Service will be assisting customers with all enquiries received via Facebook and emails as well as required to undertake data entry activities as well in relation to infant product and services.He/she will be required to support the contact centre in writtenEnglish, Bahasa Malaysia and Mandarin Language Support.The Responsibilities of the Role:-• To assist customers with their enquiries, complaints and feedback received via Facebook page, email and data entry.• To escalate any queries or unresolved issues which cannot be completed within the agreed procedures.• To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and management.• To identify areas for service and procedural improvement and make recommendations to the line manager.• Undertake any other ad-hoc tasks as assigned by Line manager or any other Operations Management team as and when required.The Requirements for the Role:-• Diploma/ Degree in any discipline.• Excellent command of written English, Bahasa Malaysia and Mandarin• Possess initiative, able to work independently and as a team.• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.• Contact Centre Operating Days : Monday- Sunday.• Contact Centre Operating Hours : 6am -12 midnight• Shift based within operating hours• 5 day week• Off days based on roster.The Package:-• Monthly Salary (RM3000).• Performance related allowance on a quarterly basis.• 15 days Annual Leave.• 14 days Medical Leave.• Medical and hospitalization insurance coverage.WALK-IN INTERVIEWMonday -Friday9.30amVENUE :-SCICOM (MSC) Bhd25th Floor, Menara TA One22, Jalan P.RamleeKuala Lumpur.

Profile Summary

Type : Company job

Role : N/A

Industry : N/A

Salary : Not Disclosed

Deadline: 2020-02-01

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