• Executive Customer Service (Chinese Market: Facebook, Email & Data Entry)) Jobs in Malaysia - 992958

    Company Confidential
  • 0 - 2 Years
  • Malaysia - Perak - Ipoh
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  • Posted above 1 month
  • Job Views: 8
  • Job Applicants: Less than 10

Job Description

The Position

The Executive -Customer Service will be assisting customers with all enquiries received via Facebook and emails as well as required to undertake data entry activities as well in relation to infant product and services

He/she will be required to support the contact centre in writtenEnglish, Bahasa Malaysia and Mandarin Language Support

The Responsibilities of the Role-

• To assist customers with their enquiries, complaints and feedback received via Facebook page, email and data entry
• To escalate any queries or unresolved issues which cannot be completed within the agreed procedures
• To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and management
• To identify areas for service and procedural improvement and make recommendations to the line manager
• Undertake any other ad-hoc tasks as assigned by Line manager or any other Operations Management team as and when required

The Requirements for the Role-

• Diploma/ Degree in any discipline
• Excellent command of written English, Bahasa Malaysia and Mandarin
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Contact Centre Operating Days Monday- Sunday
• Contact Centre Operating Hours 6am -12 midnight
• Shift based within operating hours
• 5 day week
• Off days based on roster

The Package-

• Monthly Salary (RM3000)
• Performance related allowance on a quarterly basis
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage


Monday -Friday




25th Floor, Menara TA One

22, Jalan PRamlee

Kuala Lumpur

Profile Summary

Type:Company Job

Salary:Not Disclosed

Deadline:01st Feb 2020

Company Profile


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