• Executive -Customer Support(English, native Urdu and Hindi Language Support) Jobs in Malaysia - 1004188

    Scicom (MSC) Berhad
  • 1 - 3 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 72
  • Job Applicants: Less than 10

Job Description

The Position

The Chat Support will be required to provide chat support, emails and phone support to customers in relation to trading and investment opportunities

The position will require you to support the contact centre in written and spoken English, Urdu and Hindi

The Responsibilities of the Role-

Complete Welcome Calls to engage and greet new customers who have invested in the onlinbe trading platform
Determine the needs of the customers and find a solution that suits him/her
Work with customers to identify key business metrics
Develop a plan that addresses important business objectives and track and report on these metrics to ensure success
Ensure all information is captured correctly in the CRM
Keep up with the market news and attend additional training as needed to support evolving business needs
Any other task(s) as assigned by management

The Requirements for the Role-

Diploma/Degree in any discipline23 years old and aboveExcellent command of written and spoken English, Urdu and HindiAt least 1 year experience in a similiar position in the forex/commodities industryPossess initiative, able to work independently and as a teamDynamic, highly motivated and a result-oriented team player with good interpersonal skillsContact Centre Operating Days Monday-SundayWork Week 5 day week based on rosterOff Days based on roster
The Package-

Attractive SalaryHousing Allowance RM500Work permit organized and paid by the companyFlight ticketPerformance related allowance on a quarterly basis for confirmed staffMonthly performance bonus up to 40% of the monthly salary15 days Annual Leave14 days Medical LeaveMedical and hospitalization insurance coverage

Venue -
25th floor, Menara TA One
22, Jalan PRamlee
Kuala Lumpur

Candidates with the above qualifications & qualities are required to submit your application via on-line
Only shortlisted candidates will be notified

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Call Center/IT-Enabled Services/BPO

Salary:MYR 3,500 - 4,800

Deadline:20th Feb 2020

Company Profile

Scicom was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia. Scicom has been a PLC since 2005 with service centres in Kuala Lumpur and Colombo. We service local conglomerates, multi-nationals and governments around the region and beyond.
Our suite of services include integrated solutions in Customer Lifecycle Management, Education Solutions, e-Commerce Solutions and e-Government Solutions.
Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that will rapidly create new sources of value and differentiation. Over 100 million distinct transactions resolve, enhance, provide value and serves our clients customers in over 30 languages.
Our centres in Malaysia and Sri Lanka, linked and fully redundant via state of the art multi-channel technology platforms, serves a discerning client base.
Scicom provides unique solutions in service excellence across Asia Pacific.
Walk in Interview Hours : 9.30am - Monday to Friday
25th Floor, Menara TA One,
22, Jalan P Ramlee, 50250 Kuala Lumpur, Malaysia
Documents to bring with you:-
1. I/C - Malaysian Citizens
2. Passport - Non-Malaysian (Original & Copy)
3. Updated Resume
4. Education Certificates and Transcripts (Original & Copy)
5. Two passport size photos
Do inform and bring your friends who are looking for a great career opportunity!
If you or your friends have been interviewed by us in the last 3 months, please call us for advice/updates to save time.
Immediate Start !
Only shortlisted candidates will be notified.
Scicom follows the requirements of the Personal Data Protection Act 2010 and will only use your data in accordance with the terms of this Privacy Notice. We will only hold your data for as long as is necessary and in connection with your application for employment. Third Parties may receive your data if required and in accordance with the law. Scicom will maintain your data securely. For more information on how we use and protect your personal information please click on the links to read the Privacy Notice and Website Terms of Use before submitting your personal information to us. By contacting us, you are accepting the terms and conditions set out under the Privacy Notice and Website Terms of Use in accordance with the Personal Data Protection Act 2010

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