JOB PURPOSE ROLE SUMMARYAssess process and settle Group Out-Patient Claims in accordance to company and rsquo s LIAM and BNM and rsquo s policies and guidelines Responsible to support helpdesk to customers agents brokers intermediaries TPA and colleague via phone or electronically on claims related mattersKEY RESPONSIBILITIESPossess strong focus on customer experience deliver high quality standards and service level to serve the customers agents and colleagues via email within agreed TAT and with the objective of achieving highest level of customer satisfaction Responsible to manage inbound outbound phone letter and email interactions efficiently and strive to provide first contact resolution when possible with utmost accuracy at all time and timely update into activity reportResponsible to capture customer and rsquo s feedback unresolved complaints and escalate to the respective unit for resolution person in charge for review or action Responsible to ensure proper monitoring of all escalated unresolved cases follow up and update customer on the status within agreed TATProcess claims based on the benefits coverage and eligibility i e approve or reject claims within specified TAT and authority limit Ensure that the claim is handled properly and accurately according to the company procedure and all authorityEnsure completion of all outstanding claims in hand with active follow-up with related partiesResponsible to manage administrative functionParticipate in project initiatives to improve efficiency and productivity of the departmentCompliance to Company and rsquo s standard and policies as well as regulatory guidelinesUndertake other duties and assignments assigned by the management as and when required KEY REQUIREMENTS SKILLS EXPERIENCECandidates must possess at least Diploma Bachelor and rsquo s Degree in any fieldAble to articulate and communicate well in both in verbal and written English and Mandarin1 year Employee Benefit claims experiences will be an added advantageCustomer service contact center experiences will be an added advantageGood service skills and customer orientedGood communication and interpersonal skills
Type : Company job
Role : Junior Executive
Industry : Insurance
Salary : Not Disclosed
Allianz Malaysia Berhad
Allianz began in Germany over 120 years ago in 1889. Today, Allianz is one of the world's leading insurers and financial services providers. Allianz provides its over 78 million customers worldwide a comprehensive range of services in the areas of property and casualty insurance, life and health insurance, and asset management.
Allianz Malaysia Berhad (AMB) is part of the Allianz Group. AMB, an investment holding company has two wholly-owned subsidiaries - Allianz Life Insurance Malaysia Berhad (“Allianz Life”) and Allianz General Insurance Company (Malaysia) Berhad (“Allianz General”).
Allianz Life offers a comprehensive range of life and health insurance and investment-linked products and is one of the fastest growing life insurers in Malaysia. Allianz General is one of the leading general insurers in Malaysia and has a broad spectrum of services in motor insurance, personal lines, small to medium enterprise business and large industrial risks.
With 36 branches in major cities nationwide, Allianz Malaysia aims to distinguish itself as the most trusted provider of financial services to suit the lifetime needs of Malaysians and at the same time, play a role as a responsible corporate citizen.