Points deduction for cabin booking Prepare duty roster and assign daily work task for officers Supervise and guide officers on required information for operation needs Prepare training kits and workflow for references Monitoring daily cabin deduction report printing verification Ensure all cabin point is quoted correctly before charging and follow up with dispute booking Work closely with call centre and regional office personnel to enhance member and rsquo s booking workflow Point and rsquo s deduction verification after cruise i e No show and last minute booking or amendment Point and rsquo s Reinstatement adjustment verification- i e waiver request dispute cases Membership data maintenance Ensure daily data synchronization from Principle Server to Admin server is complete and upgrading server in place for operation needs Maintain the company database and customer account information including creating updating maintaining membership account Ensure required setup connection or configuration is accessible before operation starts of relocation cruise dry docking Liaise with IT support personnel for errors connectivity between the regional membership systems Provide in-depth analysis and revenue tracking for new on-going membership programs Manage program performance and customer activity reporting to address areas including customer segmentation program and campaign level impact return on investment and profitability customer demographics and benefits usage recommending reasoned adjustments to the programRecommend new strategies and database marketing programs to drive enhanced revenue from existing customer base Gather and prepare statistical reports Prepare competitors and industry observation and analysis reportsMembership system set up and maintenance Develop and implement the Customer Relationship Management CRM system to ensure that customer engagement is enhanced Provide Customer Relationship Management CRM System user support and manage customer database Measure and monitor the effectiveness of the system and recommend better statistical tools and reporting process for the company Liaise with IT team to develop interface programmes for marketing campaign usage Handling of membership enquiry inbox Efficiently and professionally manage customer enquiries and complaints Qualifications and Experience A degree holder in either IT Statistics Business Studies Marketing or related disciplines 2 and ndash 3 years working experience in CRM Loyalty Program background preferred Gaming industry will be an added advantage Experience in database Customer Relationship Management CRM System Able to work on Public Holidays and Weekends Proficient in English Mandarin and Cantonese oral and written as the role required to process documents and enquiry written in mandarin Pleasant personality with good inter-personal and communication skillsand analytical skills Good knowledge of application software including Microsoft Excel Access SQL database query software and PowerPointSelf motivation numerical sense and independentMust be very detail-oriented meticulous and efficientAnalytical minded with good problem solving skillsMust be highly Organized and resourcefulAble to work independently and as a team player
Type : Company job
Role : Senior Executive
Industry : Travel/Tourism
Salary : Not Disclosed
Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers.
Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV Werften and Lloyd Werft, including the prominent nightlife brand Zouk, and Resorts World Manila (“RWM”). Located in over 20 locations worldwide, it has its main offices in Australia, China, Germany, India, Indonesia, Japan, Malaysia, the Netherlands, the Philippines, Singapore, Sweden and the United States.
The Company anticipates to launch its Global Class Ships which will be run by artificial intelligence and fashioned with an exotic array of leisure, entertainment and dining for amazing cruise experience.
Our employees enjoy a dynamic and diverse culture, where they are treated with high esteem. Immense opportunities for accelerated career development and progression are made available for every aspiring individual. Besides, every staff get to enjoy our products and services at attractive rates, along with their friends and families.
This is definitely the place you want to be. Join us and let Your Dream Career Set Sail in Genting Hong Kong.
Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.