• Executive Membership Administration Jobs in Malaysia - 978623

    Genting Cruise Lines Ship Management Sdn. Bhd.
  • 3 - 5 Years
  • Malaysia - Kuala Lumpur - Jalan Sultan Ismail
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  • Posted above 1 month
  • Job Views: 15
  • Job Applicants: Less than 10

Job Description

Points deduction for cabin bookingPrepare duty roster and assign daily work task for officersSupervise and guide officers on required information for operation needsPrepare training kits and workflow for referencesMonitoring daily cabin deduction/report printing verificationEnsure all cabin point is quoted correctly before charging and follow up with dispute bookingWork closely with call centre and regional office personnel to enhance member’s booking workflowPoint’s deduction verification after cruise ie No show and last minute booking or amendmentPoint’s Reinstatement/adjustment verification- ie waiver request, dispute casesMembership data maintenanceEnsure daily data synchronization from Principle Server to Admin server is complete and upgrading server in place for operation needsMaintain the company database and customer account information including creating/updating/maintaining membership accountEnsure required setup, connection or configuration is accessible before operation starts of relocation cruise/dry dockingLiaise with IT support personnel for errors/connectivity between the regional membership systemsProvide in-depth analysis and revenue tracking for new/on-going membership programsManage program performance and customer activity reporting to address areas including customer segmentation, program and campaign level impact (return on investment and profitability), customer demographics, and benefits usage recommending reasoned adjustments to the programRecommend new strategies and database marketing programs to drive enhanced revenue from existing customer baseGather and prepare statistical reports Prepare competitors and industry observation and analysis reportsMembership system set up and maintenanceDevelop and implement the Customer Relationship Management (CRM) system to ensure that customer engagement is enhancedProvide Customer Relationship Management (CRM) System user support and manage customer databaseMeasure and monitor the effectiveness of the system and recommend better statistical tools and reporting process for the companyLiaise with IT team to develop interface programmes for marketing campaign usageHandling of membership enquiry inbox Efficiently and professionally manage customer enquiries and complaints
Qualifications & Experience

A degree holder in either IT, Statistics, Business Studies, Marketing or related disciplines2 – 3 years working experience in CRM/Loyalty Program background preferred Gaming industry will be an added advantage Experience in database/ Customer Relationship Management (CRM) SystemAble to work on Public Holidays and WeekendsProficient in English, Mandarin and Cantonese (oral and written) as the role required to process documents and enquiry written in mandarinPleasant personality with good inter-personal and communication skillsand analytical skillsGood knowledge of application software including Microsoft Excel/Access, SQL database query software and PowerPointSelf motivation, numerical sense & independentMust be very detail-oriented, meticulous and efficientAnalytical minded with good problem solving skillsMust be highly Organized and resourceful
Able to work independently and as a team player

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Travel/Tourism

Salary:Not Disclosed

Deadline:08th Jan 2020

Company Profile

Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers.
Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV Werften and Lloyd Werft, including the prominent nightlife brand Zouk, and Resorts World Manila (“RWM”). Located in over 20 locations worldwide, it has its main offices in Australia, China, Germany, India, Indonesia, Japan, Malaysia, the Netherlands, the Philippines, Singapore, Sweden and the United States.
The Company anticipates to launch its Global Class Ships which will be run by artificial intelligence and fashioned with an exotic array of leisure, entertainment and dining for amazing cruise experience.
Our employees enjoy a dynamic and diverse culture, where they are treated with high esteem. Immense opportunities for accelerated career development and progression are made available for every aspiring individual. Besides, every staff get to enjoy our products and services at attractive rates, along with their friends and families.
This is definitely the place you want to be. Join us and let Your Dream Career Set Sail in Genting Hong Kong.
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Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.

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