• Executive, Retail Banking (Operation Team) Jobs in Malaysia - 1000729

    Industrial & Commercial Bank of China (Malaysia) Berhad
  • 1 - 3 Years
  • Malaysia - Kuala Lumpur - Level 1,Menara Maxis,Kuala Lumpur City Centre
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  • Posted above 1 month
  • Job Views: 31
  • Job Applicants: Less than 10

Job Description

Job Nature

Management of customer service of retail business

Management of system operation of retail business

Management of service and relationship maintaining of premier customers

Management of credit card statements

Liaise with the related departments to ensure the efficiency and high level of customer service as well as smooth operations


To handle customer service matters received from multiple channels such as branches, call center, public email and etc

To ensure completeness of information and documentations of new credit card application

To distribute new cards to branches and/or customers

To perform data entry to the relevant retail business system with data accuracy

To handle product statement and distribution to customers

To handle retail business daily operation functions

To comply with compliance guidelines when performing tasks

To assist in team event

To perform any other task assign by Head of Department and/or Management from time to time



At least a Bachelor degree in finance, banking, accounting or equivalent from a reputable university


Good interpersonal skill and as a strong team player

Fast learner and multi-tasking

Able to work under pressure and meet tight deadlines

PC literate preferably in Windows Microsoft Office (eg Words, Excel, PowerPoint etc)

Preferably excellent in both Mandarin and English communication skills (verbal & written)

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Banking/Financial Services

Salary:Not Disclosed

Deadline:16th Feb 2020

Company Profile

ICBC is one of the world's largest commercial bank, possessing an excellent customer base, a diversified business structure, strong innovation capabilities and market competitiveness.ICBC Malaysia is ICBC's subsidiary in Malaysia with approved commercial banking license and incorporated in Malaysia. The Head Office of ICBC Malaysia is located in Kuala Lumpur City Centre and ICBC Malaysia will expand its business presence step by step. Talented and experienced bankers are welcome to join this young bank and develop together. ICBC will not only attract the investment from China, but also open a door for people to know China and do business with China. Join us, and enrich your life as working in the largest bank from China.
Incorporated in Malaysiaon 28 Jan 2010;
Launched the banking business on 28 April 2010.
Opened5 branches -

Lot 619 to 623, Jalan Padungan, Kuching
Taman Nusa Bestari, Skudai, Johor Bahru

Product & Services
Retail and WholesaleBanking

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