Conduct quality check and resolve pest infestation issues for customers
Handle pest infestation issue and solve active or recurring pest issues within the agreed time frame with customers
Give good housekeeping and proofing recommendations to customers for long term site solutions
Attend to customers who are dissatisfied or disappointed with our service and take the necessary action to redress the situation and, where appropriate, to ensure that similar situations are prevented from happening in the future
Attend customers' requirements or enquiries, and ensure all tasks and issues raised by the customers are being handled promptly with constant maintenance, updates and communication in both verbal and written
Take leads to proactively communicate with customers and respective departments to ensure quality service delivery
Submit quality leads to help in service area density building
Ensure that all reports assigned are completed prior to dateline
Assist in new innovation such as trial projects and implementation of new reporting, monitoring tools, preparations and gadget
Conduct internal and external briefing or training to ensure smooth execution of service delivery such as new product launch and customer pest awareness training
Assist the Operations Excellence Manager to ISO/ SQC/ other accreditations surveillance and recertification
Assist the Operations Excellence Manager in the periodical review of servicing materials, equipment, vehicles and techniques employed with a view to improving productivity and cost effectiveness
Attend to other duties as may be assigned to you from time to time
Candidate must possess at least Bachelor's Degree in Entomology/ Pest Management or equivalent
Candidates with no experience are welcome to apply for this position
Able to communicate clearly
Self motivated, matures, work independently and good team player
Proficient in MS Office application
Rentokil Provides an environment that rewards achievement, innovation and team spirit
For more details, please visit our website at wwwrentokil-initialcom
Deadline:17th Mar 2020
Rentokil Initialis first and foremost a service company. We offer the strengths and expertise of a global organisation, with the advantages of being local.Our services are delivered from over 1,000 local locations.
As a service organisation, we believe that it’s our people who make our company what it is – and we have a team of great people, with a shared mission, vision and values.
Rentokil Initial comprises a number of global and local brands employing over 29,500 people in over 60 countries where our brands have come to represent consistent quality of service. These include three global brandsRentokil,Initial,Ambiusand several country or region specific brands includingPink(Hygiene Services, Australia),EhrlichandPresto-X(Pest Control, USA)andCalmic(Hygiene Services, Asia).
Rentokilis the world’s leading commercial pest control company providing the highest levels of risk management, reassurance and responsiveness to customers.
Across the world, businesses and homeowners trust Rentokil to solve their pest problems. We offer a complete range of pest control services from rodents to flying and crawling insects, to other forms of wildlife management.
We have a strong innovation pipeline. Our global technical centre provides effective and innovative solutions for pest control with specific emphasis placed on health, safety and protection of the environment.
In Singapore, Rentokil leads the industry providing pest control services to the public, commercial sector and residential sector. Our comprehensive pest management solutions for protecting environments, assets and reputations worldwide bears testimony to our commitment to Singapore. Rentokil Pest Control offers unparalleled customised solutions for all customers, whenever and wherever they may arise.
Our long-standing experience from working in multiples countries blazes the trail towards, development of innovative and environmentally sensitive solutions.
Our three pronged fail-safe plan of exclusion, restriction and destruction has been the cornerstone of our success and reputation as the top provider of pest control services in Singapore and around the world.
Initial Hygieneprovides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap dispensers, toilet paper dispensers and floor protection mats.
Specialist Hygiene is one of the leading providers of specialised deep cleaning and specialist industrial cleaning and disinfection services. An extensive range of solutions have been tailored to ensure that hazardous situations can be eliminated without any potential risk to human health.
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