Walk-in Interview atOutbound Contact CentreLevel 9 Menara AIA 99 Jalan Ampang50450 Kuala LumpurFrom 9am - 11.30am & 2.00pm - 5.30pmContact:Rayz 016-613 8775 /Wayne 012-214 5392Please bring your Updated Resume, Academic Certificates, Latest Payslip & MykadResponsibilities:Promote simple insurance plans by interacting with customers using web chat technology and outbound callTo build strong customer relationship through online selling processEnsure existing and prospective customers have a consistent and superior experience.Respond quickly and accurately to customers inquiries via the chat program.Achieve monthly sales targets assigned,To deliver professional, cost effective and quality sales to achieve the mission and objectives of the Outbound Contact Centre.Requirements:Customer focused and bottom-line performance driven personalityStrong command of English (read, write, converse) and the ability to speak other languages / dialects would be an added advantage.Degree holders. Diploma with 2 years working experience in sales, online, hospitality or telemarketingAble to offer real-time support to customers using effective co-browsing tools and techniquesAbility to type at least 35 wpm with high accuracy rateAbility to communicate via online chat in a professional mannerAbility to use effective probing techniques to identify customer needs for possible sales opportunityTeam player with ability to multi taskAble to work in a fast-paced environmentDigital savvy and familiar with web cultureWorking knowledge of Microsoft Office Suite and Internet browsers preferredTraining and bank customer data base provided.Applicants should be Malaysian citizens
Type : Company job
Role : Junior Executive
Industry : Insurance
Salary : Not Disclosed
Who are we
AIA Bhd. is a leading insurer in Malaysia, where we have been privileged to do business since 1948.
We offer suite of high-quality products including Protection, Health, Personal Accident, General Insurance, Employee Benefits, Retirement and Family Takaful solutions to meet our customers’ protection and financial security needs at every life stage.
Through our wide and diverse distribution footprint which comprises a 16,000 Life Planner force, our exclusive bank partner’s branches nationwide as well as corporate sales teams and brokers, we give our customers the choice of deciding how, when and where they connect with us.
Part of the AIA Group, the largest independent publicly listed pan-Asian life insurance group, AIA Bhd. has the financial strength, experience, service centre network and a well-trained team of more than 2,000 staff to serve our 3 million customers nationwide.
As at end 2014, AIA Bhd.’ s total asset worth was RM46 billion, with a paid-up capital of RM767 million.