Candidate must possess at least Bachelor s Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent.At least 3Year(s) of working experience in the related field is required for this position.Required Skill(s): Shift management, Multitasking, Customer ServicePreferably Duty Manager specialized in Hotel Management/Tourism Services or equivalent.To assist Front Office MAnager to achieve the monthly front office sales target.Strong in handling daily front office operations issue, and able to multitask.Knowledgeable on OTA management and the OTA Extranet, able to assist the Front Office Manager to handle the OTA.Able to manage and handle customer complaints or dissatisfaction.Ensuring daily operations of the Front Office in terms of Check in and Check out to run smoothly on day to day basis.Passionate and Energetic as a Team player to lead the front office team to be on board to provide Excellent Customer Service and Guest Experience.Familiar with Tour and Corporate Group Reservation and Operation Procedures.Able to handle the Front Office during the absence of the Front Office ManagerTo assist Front Office Manager to coordinate with relevant supporting departments on all pertinent and special arrangements regarding each event.To support and to be able to stand in for the Front Office Manager related to front office as needed.To increase occupancy, average rate and profits of the hotel through active sales, planning, guidance and training of hotel’s front office employees.To respond to any changes in the department function as dictated by the industry, company, or hotel.To perform ad-hoc tasks assigned by superior from time to time.Able to work long hours or back to back shift in order to support daily operation of the front office.Able to manage front office manpower and training new staff.
Type : Company job
Role : Senior Executive
Industry : Hotel/Hospitality
Salary : MYR 2,500 - 3,000
Philea Mines Beach Resort.
The Only Beach in The City!
Nestled amidst the concrete jungle of Kuala Lumpur, is an unexpected haven offering a full experience of sophisticated style, comfort, privacy and tranquility. Well known as the “beach in the city” and living up to its name, Philea Mines Beach Resort caters to varieties of services such as health retreats, weekend getaways, garden weddings, beach barbeques and other team building corporate events.
Contact Us at:
Philea Mines Beach Resort, Mines Resort City
Jalan Dulang, Mines Resort City,
43300 Seri Kembangan, Selangor, Malaysia.
Tel :603 8943 6688
Fax :603 8943 5555