• Grab Driver Center Support (Penang) - 6 months Jobs in Malaysia - 1014319

  • 1 - 3 Years
  • Malaysia - Selangor
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  • Posted above 1 month
  • Job Views: 10
  • Job Applicants: Less than 10

Job Description

Get to know the RoleThis role will be to ensure smooth operations of the GDC in Penang Working in a fast-paced environment, the support staff provides customer service to uphold Grab’s image in the communityTo perform tasks related to the driver engagement cycle acquiring new drivers, ensuring drivers are well trained & knowledgeable about Grab’s services, and supporting any concerns from drivers
The day-to-day activities

Maintain clean and safe reception area at Grab Driver CenterAttends to enquiries from drivers and assign appropriate ticketingAssist with administrative task and any other duties delegated by the teamGreet and meet all internal and external customers with friendly disposition & professionalismManage the recruitment issues to ensure all issues are replied to promptly and driver concerns are addressedHandle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely mannerProvide periodic feedback to the team and maintain a continuous improvement cultureTo perform tasks related to acquiring new drivers, ensures drivers are well trained & knowledgeable about Grab’s servicesComplete weekly operational tasks in a timely mannerAssists meet-up sessions with drivers to understand their issues, and to seek ideas for improvementAny other duties assigned to you by your SupervisorCustomerTo drivers Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely mannerTo passengers Assist on face-to-face interactions when necessaryPeopleWork hand in hand with GDC Coordinator to ensure targets are metWork closely with GDC Teams in other citiesWork closely with functional departments (payments dispute / DLR / UT etc)
The must haves
Must possess at least Diploma or Bachelor’s degree in any disciplineAble to converse in English and Bahasa Malaysia Able to converse in Mandarin will be an added advantageHaving worked in a front-line role , operation role such as customer serviceAbility to think creatively and apply intellectual rigor to solve challenging problemsComputing skills including Excel, Power point, Google Docs, etcAble to multi task, prioritize, using common sense, good initiative, & pro-active attitude to pre-empt & address issuesTeamwork and ability to manage people from different levelsIndependent and able to demonstrating high performance with minimal supervision

Profile Summary

Type:Company Job

Role:Senior Executive


Salary:Not Disclosed

Deadline:09th Mar 2020

Company Profile

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with Working with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

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