• Group Credit Operations Executive Jobs in Malaysia - 1018249

    Tokio Marine Life Insurance Malaysia Bhd
  • 2 - 4 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 35
  • Job Applicants: Less than 10

Job Description

Job Function

Provide Operational functions on Banca Credit Business including data processing eg New Business, Suspense management, Query Case Management, and Policy Servicing

Key Responsibilities

New Business(NB)
1 New Business cases uploading into system as well as manual data entry within stipulated TAT
2 Follow up on cases pending due to incompleteness or underwriting requirement and ensure case closure within stipulated TAT
3 To ensure New Business Application processed within TAT until issuance of Letter of Pending Follow up / Letter of Acceptance / Letter of Decline / Letter of Deferred / Letter of Cancellation / Letter of Non Taken Up and if any with premium to be refund
4 Filling Management within stipulated timeframe
5 Monitoring e-Correspondences and SMS by vendor to ensure quality delivery as per agreed SLA

Policy Servicing(PS)
1 Handling Cancellation and Surrender Policies, Absolute Assignment, Reinstatement and non-Financial Alteration within stipulated TAT
2 Handling batches of installments defaulted and ensure reconcile within TAT for batch refund
3 Follow up on incomplete surrender cases and ensure case closure within stipulated TAT

Suspense Management
1 Handling suspense for both NB and PS within stipulated TAT
2 Handling Bank statement unmatched within stipulated TAT
3 Timely reporting to Finance

Query Management
1 Liaison with vendor on our New Order, In progress case until closure as well as Medical Reimbursement
2 Round 1 UW up to TSA of RM 15mil (clean case)

1 Handling reporting to both internally and externally on weekly, monthly and quarterly manner inclusive of adhoc reporting if required
2 Attending to phone, general common email and walk-in customers’ enquiries and complaint
3 Handling Incoming & outgoing posted mail
4 System Testing for Enhancement and Yearly BCP testing on data backup
5 Miscellaneous eg ordering stationeries, printer faulty, attending meeting, company training, some others ad hoc duties as and when requested


Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field
At least 2 year(s) of working experience in the related field is required for this position
Preferably Executives
Full-Time position(s) available

• Reachable via LRT ( Ampang Park Station)
• Employer's EPF contribution - 15%
• Attractive personal development programmes
• Staggered working hours

Profile Summary

Type:Company Job

Role:Junior Executive


Salary:MYR 3,000 - 4,200

Deadline:17th Mar 2020

Company Profile

A reputation that invites respect
Established in the year 1879 as the first insurance company in Japan, Tokio Marine has grown over the decades, now offering an extensive selection of General and Life insurance products and solutions. With a presence in 38 countries covering 483 cities and expanding, Tokio Marine ranks as one of the world’s most globally diversified and financially secure insurance groups.
Tokio Marine Life Insurance Malaysia Bhd. was formerly known as TM Asia Life Malaysia Bhd., an established life insurance company with a history of more than 65 years. Tokio Marine Life’s presence in Malaysia is the result of the strategic alliance between Tokio Marine & Nichido Fire Insurance Co., Ltd. and Asia General Holdings (Asia Life’s parent company) in March 2007.
Established in the year through our strong historical investment returns, disciplined underwriting, and careful
expense management. From financial security to wealth enhancement to legacy planning, our priority is to meet the key financial needs of individuals through a comprehensive suite of insurance plans.
Our two consecutive achievement of BrandLaureate Award 2014-2015 and 2015-2016 for Best Brand in Life Insurance in Malaysia is testimony of Tokio Marine brand's success, an endorsement of being with the best in the life insurance industry and acknowledgement of our brand's value, strength and character.

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