GUEST SERVICE EXECUTIVE - Jobs in Malaysia - 986858

Oasia Suites, Kuala Lumpur
Job Summary
  • Experience 0-2 Years
  • Telecommuting

Job Description

Requirements:Candidate must possess at least Higher Secondary and/or Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent;Required language(s): English,Bahasa Malaysia and Mandarin to communicate with guests ;At least 2-3 year(s) of working experience in a reputable 4/5 star hotel is required for this position;Preferably Junior Executives specialized in Hotel Management/Tourism Services or equivalent;Good working knowledge of Opera Reservation system.1 Full time position available;Job Responsibilities:Assist the Front Office Manager in the overall administration and operation of the Front Office;Represent the Management in the day to day operations, be the eyes and ears of the Management;Address service and product deficiencies and look into the general well-being of our valued guests;Possess a friendly and outgoing personality to interact effectively with guests;Be willing to work on a 3-shift rotation cycle;Be responsible for the proper, efficient and profitable functioning of the Hotel;Develop, recommend and advise Management on any areas of improvements in Front Officeprocesses and strategies;Be proactive and resourceful in the analysis of trends and changing needs and expectations of guests in terms of accomodation, service and facilities;Ensure that the Housekeeping department maintains an effective level of service and cleanliness in guest rooms and public areas within budget;Achieve occupancy goals with proper sound yield management of room inventory;Ensure that the Reservation section helps achieve the yield % goal and that it provides the management with a 3 month forecast of daily bookings;Work with outsource Security for efficient surveillance and proper reporting/follow up incidents;Review and update departmental programs and offers;Undertake any other duties as may be assigned by the General Manager, diligently and professionally.

Profile Summary

Type : Company job

Role : N/A

Industry : Hotel/Hospitality

Salary : MYR 2,200 - 2,700

Deadline: 2020-01-22

Company Profile

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group. With the joint ventures, Far East Hospitality has established itself as a regional hospitality owner and operator with a sizable overseas network. It now has a combined portfolio of more than 13,000 rooms under management across more than 80 hotels and serviced residences in eight countries – Australis, China, Denmark, Germany, Hungary, Malaysia, New Zealand and Singapore. Far East Hospitality’s stable of nine unique and complementary brands – “Quincy”, “Oasia”, “Village”, “Rendezvous”, “Adina”, “Medina”, “Vibe”, “Travelodge” and “Marque” – present excellent opportunities for cross-selling initiatives across the different brands and geographic markets, offering guests with a greater diversity of choices. WHY JOIN US By joining Far East Hospitality, you will enter a working environment that will challenge your creativity, professionalism and entrepreneurial skills. If you are a customer centric, proactive and diligent individual, we want to hear from you!
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