To patrol all areas of the operation regularly and be visible in public areas, to ensure staff are performing their duties to the required standard and to rectify deficiencies To ensure that all areas and in particular the Front Office is running smoothly Responsible for maintaining a safe and secure environment for guests and staff
Respond to guest requests / complaints in a courteous manner, to ensure problems are rectified within 15 minutes and to log the matter into Guest Follow-up Form GSM Log Book To make all necessary decisions, within the guidelines of the operation manual, while handling guest complaints
To keep a daily logbook, to report the daily staff activities and guest’s complaint to the Department Head
Coordinating VIP arrival, to ensure VIP rooms are set up To ensure Guest Relation Coordinator has allocated all special requests, and physically check the assigned room To ensure that all amenities are in and the room has no defects
To meet all VIP guests upon arrival and escort VIP to room for registration
To base at lobby at all time, especially during the peak check in and check out time in order to greet and to farewell guests
To monitor activities at Reception and Concierge and assist where necessary
To issue emergency store requisition outside of store operation hours
Ensure all outlets are secured after closing, to do a floor check & lease with Security Supervisor on Duty
Deputies in the absence of the Front Office Manager / Assistant Front Office Manager Assist with communication meetings, briefings and training as required
To ensure effective communication between shifts and section, GSM should maintain a Communication Log Book and conduct briefing on the beginning of each shift
In the absence of the Hotel Manager and Department Head, to make urgent decisions affecting the hotel as may be required eg Evacuation in the event of a fire
To comply with hotel Policies & Procedure and Rules & Regulation
To ensure adherence hotel Policies & Procedure and Rules & Regulations by staff of all Front Office Staff To perform counselling session or issue warning letter if required
Perform any other reasonable tasks assigned by the Front Office Manager / Assistant Front Office Manager
To perform additional duties as and when required by the management
Candidate must possess at least Professional Certificate/Diploma in any field
Required language(s)English, Bahasa Malaysia
At least 2 Year(s) of working experience in the related field is required for this position
Preferably candidates specialized in Customer Service or equivalent
Only Shortlisted candidates will be notified
Salary:MYR 1,900 - 2,300
Deadline:09th Mar 2020
The Gurney Resort Hotel & Residences in Georgetown, Penang is a 4-star hotel offering 252 elegantly furnished suites. It is centrally located at Gurney Drive with easy access to shopping centers and proximity to known tourist attractions.
The Gurney Resort Hotel & Residences is owned by Plenitude Berhad, a public-listed company with core interests in property development, investment, management and hospitality services.
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