• Guest Service Manager Jobs in Malaysia - 1013776

    The Gurney Resort Hotel & Residences, Penang
  • 2 - 4 Years
  • Malaysia - Penang - George Town
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  • Posted above 1 month
  • Job Views: 32
  • Job Applicants: Less than 10

Job Description

Job Responsibilities

To patrol all areas of the operation regularly and be visible in public areas, to ensure staff are performing their duties to the required standard and to rectify deficiencies To ensure that all areas and in particular the Front Office is running smoothly Responsible for maintaining a safe and secure environment for guests and staff

Respond to guest requests / complaints in a courteous manner, to ensure problems are rectified within 15 minutes and to log the matter into Guest Follow-up Form GSM Log Book To make all necessary decisions, within the guidelines of the operation manual, while handling guest complaints

To keep a daily logbook, to report the daily staff activities and guest’s complaint to the Department Head

Coordinating VIP arrival, to ensure VIP rooms are set up To ensure Guest Relation Coordinator has allocated all special requests, and physically check the assigned room To ensure that all amenities are in and the room has no defects

To meet all VIP guests upon arrival and escort VIP to room for registration

To base at lobby at all time, especially during the peak check in and check out time in order to greet and to farewell guests

To monitor activities at Reception and Concierge and assist where necessary

To issue emergency store requisition outside of store operation hours

Ensure all outlets are secured after closing, to do a floor check & lease with Security Supervisor on Duty

Deputies in the absence of the Front Office Manager / Assistant Front Office Manager Assist with communication meetings, briefings and training as required

To ensure effective communication between shifts and section, GSM should maintain a Communication Log Book and conduct briefing on the beginning of each shift

In the absence of the Hotel Manager and Department Head, to make urgent decisions affecting the hotel as may be required eg Evacuation in the event of a fire

To comply with hotel Policies & Procedure and Rules & Regulation

To ensure adherence hotel Policies & Procedure and Rules & Regulations by staff of all Front Office Staff To perform counselling session or issue warning letter if required

Perform any other reasonable tasks assigned by the Front Office Manager / Assistant Front Office Manager

To perform additional duties as and when required by the management

Job Requirements

Candidate must possess at least Professional Certificate/Diploma in any field

Required language(s)English, Bahasa Malaysia

At least 2 Year(s) of working experience in the related field is required for this position

Preferably candidates specialized in Customer Service or equivalent

Only Shortlisted candidates will be notified

Profile Summary

Type:Company Job



Salary:MYR 1,900 - 2,300

Deadline:09th Mar 2020

Company Profile

The Gurney Resort Hotel & Residences in Georgetown, Penang is a 4-star hotel offering 252 elegantly furnished suites. It is centrally located at Gurney Drive with easy access to shopping centers and proximity to known tourist attractions.
The Gurney Resort Hotel & Residences is owned by Plenitude Berhad, a public-listed company with core interests in property development, investment, management and hospitality services.

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