• Head of Service Delivery Jobs in Malaysia - 1000430

    Agensi Pekerjaan Hays (Malaysia) Sdn Bhd
  • 10 - 12 Years
  • Malaysia - Kuala Lumpur - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 21
  • Job Applicants: Less than 10

Job Description

Looking for a Head of Service Delivery for a leading telecommunication and digital solution provider

Your new company
A leading communication and digital service provider in Malaysia

Your new role
Leadership role to deliver high-quality and differentiated service to customersProvide operational excellence, contract performance, NPS/CSATDrive functional excellence in deliveries through automation, skilled resources and analytics to supportResponsible for service excellence against contract and operationalize the TQPP agenda in the end to end deliveryManage Services Profitability and cost effective deliveryDrives revenue through service quality and relationshipDrive growth in contract profitability and TQPP financial agendaDrive reduction in revenue leakage and losses in operational deliveryEstablish greater governance in the end to end revenue assurance in overall service deliveryManage a team of 10 Service Delivery Manager who look after service for their large enterprise accountsReporting to Head of Service Delivery & Operations

What youll need to succeed
10-15 years experienceExcellent with customers, contracts and managing complex environmentsExceptional leadership & customer advocacyService relationship for top enterprise customersTelco background is preferred

What youll get in return
Leading communications service providerGreat reward and benefitsChallenging work environment

What you need to do now
If youre interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now
If this job isnt quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

Profile Summary

Type:Company Job

Role:Senior Manager

Industry:Human Resources Management/Consulting

Salary:Not Disclosed

Deadline:15th Feb 2020

Company Profile

At Hays, we believe the right job can transform a persons life and the right person can transform a business. Were passionate about connecting our candidates with the right job for them. To connect with a recruiting expert at Hays, visit us at www.hays.com.my or follow Hays on LinkedIn - The #1 Recruiter on LinkedIn globally.

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