Your Responsibilities:The Intercontinental HCP/EE Engagement Hub is being set up with the objective to provide centralised administration required for HCP / EE engagement in the in-scope LOCs, supporting the delivery of external engagement programmes. The HCP Engagement Specialist has responsibility for supporting the delivery of HCP Engagement Processes, including1. Cross Functional operational processes.2. Utilise systems, tools and ways of working to enable effective, consistent and compliant delivery of HCP engagement activities across the GSK businesses in the in-scope Intercontinental LOCs.3. Support internal and outsourced shared services to support the management and delivery of HCP Engagement activitiesKey Accountabilities1. Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP Engagement activities across in-scope Intercontinental LOCsThese include (in conjunction with HCP Engagement Lead):• Ensures maintenance of GSK Pharmaceuticals systems, tools and resources to enable delivery of HCP Engagement activities.• Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment• Evaluating and maintaining specific content for the Medical and Commercial global ways of working portal.• Defining and implementation of quality monitoring frameworks to assure senior management of the delivery of HCP Engagement activities in accordance with required standards.2. Support specific core HCP Engagement processes for in-scope Intercontinental LOCs.Responsibilities include:• Maintain specific core HCP/EE Engagement processes specific to enterprise HCP/EE requirements.• Delivery of operational support services to support specific HCP engagement programmes for cross-border and above country sponsored activity.• Maintain documentation compliance and retention to required standards• Providing tools, templates, systems to enable delivery of process to require standards.• Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).• Collating and monitoring of performance metrics/KPIs.• Supporting a culture of continuous process improvements through regular end to end process reviews,• Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists).3. Support internal and outsourced shared services in the management and delivery of HCP Engagement activitiesResponsibilities include:• Monitoring service parameters including deliverables, timelines, quality and cost.• Ensuring delivery of services according to agreed standards.• Assisting in the review and continuous improvement of services to meet business and customer needsWhy YouBasic qualifications:You are a passionate HCP Engagement Specialist with the following attributes:• Tertiary education qualifications e.g. Science / Business Degree (Preferably Life Sciences / Pharmacy Degrees)• Attention to detail• Track record of success working in teams• Highly developed IT skills. Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.• Self-motivated; works as part of a highly matrixed global team.• Experience with working with HCPs / EEs• Knowledge of medical affairs / regulatory requirements• Technical support specialists experience (e.g. clinical support specialist)• Pharma Industry / Hospital experience will be an added advantage• Able to work flexible hours as the roles supports countries with different various time zone (Canada, New Zealand, Australia, Singapore, Taiwan, Hong Kong and Korea)• Part time basis can be exploredPreferred qualifications:• Good communication skills in English is compulsory (both oral and written)
Type : Company job
Role : Junior Executive
Industry : Healthcare/Medical
Salary : Not Disclosed
GlaxoSmithKline (GSK) is one of the world’s leading research-based pharmaceutical and consumer healthcare companies and is committed to improve the quality of human life by enabling people to do more, feel better and live longer.
In Malaysia, GSK has established a strong presence for over 50 years and is home to our operations in the area of pharmaceuticals, consumer healthcare, manufacturing, and Business Services Centre. GSK employs over 1000 staff in Malaysia.
GSK is an exciting, rewarding and dynamic place to work. We thrive to be different from the conventional corporate ways of working. We pride ourselves on exemplary leadership and sense of community, and we offer a great platform for your personal and career development.
GSK Business Service Centre
The Business Service Centre, Kuala Lumpur is GSK’s first global hub in Asia and will play a key role in GSK’s Core Business Services consolidating the organisation’s global and regional service delivery in IT, Finance, Employee Services, Indirect Procurement and Worldwide Real Estate and Facilities into an integrated shared service network.