• Helpdesk Analyst (Part-Time) Jobs in Malaysia - 1017504

    Company Confidential
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur - Damansara Heights
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  • Posted 26 days ago
  • Job Views: 43
  • Job Applicants: Less than 10

Job Description

Duties & Responsibilities
Answer incoming technical support calls, chats and emailsIdentify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severityProvide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective stepsDocument details of cases and prioritize according to urgency and importance in SalesforceMonitor support queues in Salesforce and take accountability in following through with end to end resolutionsEscalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support ManagerIdentify, recommend and communicate changes to existing procedures

Candidate should be pursuing studies in Diploma (Advanced / Higher or Graduate) Bachelor’s Degree in Computer Science / Information Technology/Netwrok/System or equivalent is preferredPart-time weekend support (Friday, Saturday & Sunday)Able to write and speak fluent EnglishYou care deeply about your performance and your teams performanceLogical thinker with good analytical and problem solving skillsUp-to-date technical knowledgeUnderstand Basic User & Security Group Active Directory administrationAn in depth understanding of LAN, TCP/IP, Citrix environments as well as being able to troubleshoot laptops, desktops, thin client devices, Windows 2008 servers and aboveGood interpersonal and customer care skillsGood accurate records keeping

Profile Summary

Type:Company Job

Salary:Not Disclosed

Deadline:16th Mar 2020

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