Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information like contact details and exact dates of their stayWelcome guests upon their arrival and assign roomsProvide information about our hotel available rooms rates and amenitiesRespond to clients and rsquo complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests and rsquo needsConfirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guestsUpsell additional facilities and services when appropriateMaintain updated records of bookings and paymentsUndertake any ad-hoc duties assigned from time to time Job Requirement Candidate must possess at least Higher Secondary STPM and quot A and quot Level Pre-Uin any field Required languages Mandarin English Bahasa MalaysiaCandidates with relevant experience in related field would be considered in priorityRequired Skills Customer Service Hospitality Presentable Computing Record KeepingPreferably Non-Executive specialized in Customer Service or equivalentCustomer service attitudeExcellent communication and organizational skillsSalary package will commensurate with qualification and experience
Type : Company job
Role : N/A
Industry : Hotel/Hospitality
Salary : MYR 1,500 - 2,500
HYM GROUPsets out to be the best chain-hotel, restaurants & interior design owner and operator in the business. We own and operate unique restaurant concepts, with more coming nationwide.Through valued partnerships, we grew a portfolio focusing on running successful boutique hotels. We became recognized as a preferred management company for industry leaders such as WOLO Bukit Bintang and Gold3 Boutique Hotel.