INBOUND CUSTOMER SERVICE PROFESSIONAL (150 SEATS) - Jobs in Malaysia - 1108834

SRG Asia Pacific Sdn. Bhd.
Job Summary
  • Experience 2-4 Years
  • Telecommuting
    N/A



Job Description

POSITION SUMMARY:The Customer Service Professional (CSP) role is to resolve customer complaints via phone. The CSP is required to greet customers warmly and ascertain problem or reason for calling. The CSP is also require to assist customers in their enquiries.DUTIES AND RESPONSIBILITIES:Interact with customers via telephone to provide information and assistanceProfessionally handle high volume of inquiries from customersAchieve productivity standards and goals while maintaining the highest level of customer serviceAble to resolve the calls within the agreed SLA (Service Level Agreement)You will be accountable for meeting individual (KPIs) and team goalsMust demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all timesUndertake any other duties as-and-when assigned by the ManagementREQUIREMENTS:Must possess minimum SPMExperience in customer service roles is desirable. Past working experience in contact/call center are encouraged to applyGood command of spoken and written English and Bahasa MalaysiaPersonality traits Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focusedCustomer service skills Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners and communication skillsStress tolerance and able to work under pressureAble to work on public holidays and weekendsRequired to have own transportation arrangement

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Call Center/IT-Enabled Services/BPO

Salary : Not Disclosed

Deadline: 2020-07-08

Company Profile

SRG ASIA PACIFIC ,Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services. Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. Comprising of energetic, enthusiastic and creative community, SRG APAC has expanded within a short span and growing further at a very aggressive rate on a monthly basis. ABOUT SRG

  • Pionerred in Business Process Management with 18 Years of Experience in the industry
  • Specialist in Customer Interaction Management (CIM)
  • Backed by large conglomerate with shareholding in entertainment, telco, property and many other companies
  • Transformation towards IR 4.0 with future proofed technology ie: Artificial Intelligence, Robotic Process Automation and Analytics
  • Handling an average 600K customer interactions monthly
  • Managing average 5K Emails monthly
  • Multilingual capability
  • Backed by Genesys state of the art PBX/AXD
  • OMNI channels customer experience delivery
  • ISO Certified 9001 : 2015
  • Ministry of Finance (MOF) certified
  • MSC Status Company
  • Multiple Language capabilities.
  • Multiple Industry awards winner in Customer Experience Excellence and Awarded as BEST MALAYSIA EMPLOYEE BRAND Award in 2019

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