Results Driven, Persistence, Go Getter, Time Management, Matured, People Management, Professional If you have what it takes, APPLY NOW
Job Description of the Roles
To attend inbound calls pertaining customer concerns and inquiries related to service communication product
To assist customer and maintain high professionalism to the customer
To escalate cases and follow up with the customer
To understand and communicate with customers Provide customers with the necessary support
To achieve monthly KPI performance
To be successful and the RIGHT candidate for this role, you will need to have
Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field
Ability to converse fluently in Native Indo and English
Good verbal communication skills, telephone etiquette along with active listening skills
With or without experience
Full-Time position(s) available
Must be able to work on a rotational shift basis (8AM to 12AM)
You will be rewarded with
A great place to work- We are an Award Winning BPO Company and well established since 1996FUN at work! A GREAT Culture and environmentCompetitive Salary Get Paid what you're worth!Career Advancement Opportunities - Shaping your futureComprehensive 4 Weeks Paid Training with Certification of CompletionRM200 Mobile Phone entitlementMedical & Hospitalization BenefitAnnual Leave entitlementCasual work attire everyday!
Industry:Call Center/IT-Enabled Services/BPO
Salary:MYR 2,500 - 2,800
Deadline:29th Mar 2020
SRG ASIA PACIFIC , a wholly owned subsidiary of PGSBPO Pte. Ltd, entered the Malaysian market with the sole purpose of introducing better customer management through exceptional back-office processing practices. Incepted in 1996 through the brainchild of industry leaders, SRG AP has continuously progressed as a premier communications provider of outstanding service. Headquartered in Plaza Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically.
We have been 17 years in the Business Process Management industry.
Pionerred BPO in Malaysia.
ISO Certified 9001 : 2015 to ensure service excellence.
Multiple Language capabilities.
Multiple Industry awards winner in Customer Experience Excellence.
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