Information Technology Operations Analyst - Jobs in Malaysia - 1018496

Tesco Stores (Malaysia) Sdn Bhd
Job Summary
  • Experience 1-3 Years
  • Telecommuting

Job Description

To respond to Information Technology queries in line with agreed service levels and standardsTo accurately and efficiently solve all system problemsTo promptly escalate issues to the appropriate teamsTo actively listen to all computer users so that I provide the right solution to their system problemsTo send out communication that is simple and easily understoodIdentify workflow/system improvements and work with supervisor and operations team to enact change.Ensure that day to day operations are run in efficient and timely manner (for example, batch processing jobs, backups etc)Meeting the required SLAs of the business communityProactive monitoring of business-critical systems (for example server CPU load, hard disk usage)Ensure that change management procedures for data centre operations are adhered to (for example, proper process must be followed if there is a request to increase backup)Ensure completeness of daily batch posting jobs from source to downstream systemsREQUIREMENTS:Minimum diploma in any related discipline.At least 1-2 years’ experience in the field.Able to work under pressure and in the fast changing environment.Possess high integrity, good interpersonal &leadership skills.Fluent in Bahasa Malaysia and English.Willing to work on shifts / public holidays / weekends / available 24 hoursFresh graduates are encouraged to apply

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Retail/Merchandise

Salary : Not Disclosed

Deadline: 2020-03-17

Company Profile

Tesco is one of the world’s leading multi-channel retailers with operations in 13 countries. Our half a million colleagues work to earn the lifetime loyalty of our customers and put our responsibilities to communities at the heart of what we do. The sheer diversity of our business means we look for a broad range of talent. And when we find it, we open it up to a whole world of possibilities.We are a team of over 470,000 people in 11 markets dedicated to serving 78 million shoppers a week. Our Visions is: To be the most Trusted brand that offers value through a wide range of great quality products at the right price. We offer in a simple, innovative and a convenient way so that Malaysian shoppers choose us every time for their household/ family needs. Our Core Purpose is: 'Serving Malaysia'sShopper a little better every day' What matters for customers What matters for colleagues What matters for communities Our Values sit at the heart of the business: No one tries harder for customers Treating people how they like to be treated Every little help makes a big difference We stand for: Customers’ Choice For Fresh Food Create A Delightful Customer Experience A Preferred Family Destination
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