• Instructional Designer - based in Bangkok Jobs in Thailand - 925302

    Agoda Company Pte. Ltd
  • 5 - 7 Years
  • Thailand - Bangkok
  • Save Job
  • Posted above 1 month
  • Job Views: 14
  • Job Applicants: Less than 10

Job Description


Agoda’s Customer Experience Group (CEG) is a 2,400+ strong organization spread globally across 8 countries in 4 continents As CEG continues to grow, we realize the need for stronger instructional design processes and practices in order to gain operational efficiencies and deliver top-quality customer care

The Instructional Designer role is a new position within CEG that we are in the process of defining and shaping The main function of the position would be to help champion CEG-wide employee development through the creation, implementation, and enhancement of training solutions that will address the organization’s needs This role will be based in our Bangkok office and join a unique function in ensuring the best possible development of all our people, without taking ownership for development away from other L&D staff

The person who takes on the role will, to start off with, lead and manage the following

Manage the design and development of traditional classroom, virtual or remote, and web-based course content for current and new training programsCreate processes related to the design, development, and upkeep of training programsManage training and upskilling of L&D staff on design and development of training programsReport on the maintenance of and updates to course templates, trainer guides, trainee materials, and exercises that would impact KPIsIdentify any items that need to be available before, during, and after training, including any technology and facility requirementsSuccess in the role will initially be measured by on-time delivery of action items related to the above In the long-term, success will be measured by efficiencies gained and quality provided by CEG employees as seen in increased KPI scores

*** This position will be based in Agoda's operations headquarter Bangkok, Thailand The opportunity is open to both local and international candidates Full visa sponsorship and relocation assistance will be provided***

Duties and Job Responsibilities
Manage the current instructional design and development practices as well as create and encourage new practices related to training solutionsAnalyze the effectiveness of training solutions by observing their implementation and evaluate their impact in terms of the organizational benefitsInteract with L&D, Operations, and other support teams within CEGAct as a mediator to answer the queries of the staff about design and development output and practicesUtilize L&D resources and design a training module for the staff to help them design and develop their own training solutions, including workshops, one-on-one guidance, and other related contentEncourage the staff and workers to share best practices effectively and efficientlyPromote collaborative tools such as activity rooms to facilitate sharing of ideas and work among internal teams and external partnersHelp monitor and evaluate the design and development program, including external benchmarking and evaluation programs/opportunities


In the initial months, project management skills will be key to the success of the Instructional DesignerInstructional Designers should have in-depth knowledge of the learning management systems maintained by the organizationThey should have good communications skills and expert planning skillsShould be able to transform the ideas of management and implement appropriate solutions in the organizationThey should have good analyzing skills and ability to tackle critical situationsAbility to maintain constructive work relationships with the employees of all the departments; seniors as well as juniorsLeadership quality and ability to supervise and guide the employees

Instructional Designers should possess a bachelor's or master's degree in education, information technology, etc Some individuals who do not possess degree in education but have knowledge of or experience in instructional design and development can be considered

Profile Summary

Type:Company Job



Salary:Not Disclosed

Company Profile

At Agoda, we believe that our people are our biggest strength. We work hard and have fun, and we choose people who are dedicated to making things great. We believe it, and we prove it, every day, in our lives at work and outside. We celebrate our diversity, and whether you’re into sport, music, family, or creative anachronism, at agoda you can be who you want to be.
Founded in 2005, and still headed by our co-founder, Agoda is dedicated to doing things the right way and not the easy way – something that has guided every Agoda decision since its inception, and which remains a cornerstone of Agoda’s company culture today. Teams collaborate closely, whether it’s across the room or across the world, and we encourage communication to be open, frequent, and constructive.
Agoda became part of Priceline Group, the world’s leader in online travel and related services in 2007.

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