• International Relationship Manager - (Requisition ID : 0000DLKR) Jobs in Malaysia - 1013859

    HSBC Bank Malaysia Berhad
  • 3 - 5 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 31
  • Job Applicants: Less than 10

Job Description

Some careers grow faster than others

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential

HSBC Malaysia operates a network of 48 branches /outlets serving c40,000 Business Banking customers Acknowledged as a primary growth driver for HSBC with our “Best Bank for Business” strategy, Business Banking represents both large banking wallet opportunities and strong growth potential throughout the Group As such, the jobholder will be competing in a highly competitive environment against many locally-established financial institutions and a number of national competitors

We are now inviting qualified individuals to join this team in the role of International Relationship Manager I

Principal Accountabilities

To deliver an exceptional needs-based relationship management service to high value international customers and prospective international customers, supporting the bank’s long-term strategy to become the Leading International Trade and Business Bank Acquire, retain and grow portfolio of international customers profitability by identifying and meeting their needs


Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new-to-bank international customersBuild a network of business introducers in the local professional and business communityChampion international business in accordance with the Global IRM principles and promote HSBC as the bank of choice for international SMEsWork with product partners (such as PCM, Trade, Insurance) to assess needs of international and domestic customers and offer appropriate solutionsGenerate quality assets through the use of appropriate risk management tools, price appropriately for risk and ensure superior returns within risk appetiteStructure credit facilities to ensure optimum balance between customer and HSBC interests while remaining within the bounds of prudent bankingOffer proactive value-added service to international customers*, international prospects and international professionalsWork in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of serviceTake a proactive approach to client planning collaborating effectively with products partners and colleagues to assess customer needs and delivering appropriate solutionsOptimise the potential value and profitability of existing international relationships by assisting in the delivery of solutions, products and services appropriate to the customer need and to improve customer engagementEnsure identification of early warning signs and problem relationships and proper action to be taken on potential and existing problem accounts to protect HSBC interestsEstablish an effective dialogue/working relationship with Risk Management teams in order to build a sustainable asset growthBe an ambassador for HSBC and develop the bank’s profile in the local ‘International Business’ community, by participating in internal and external business events, road shows and seminars as required by the businessIn conjunction with management, establish strong relationships with HSBC international customers/prospects and business professionals, including Trade bodies and any other international related organisationsInspire and motivate junior colleagues to ensure a seamless relationship management service is delivered to a portfolio of international and internationally aspirant relationshipsProvide active feedback to seniors on process, operations, risks etc and make recommendation as to how these can be changed to secure the customer and the bankEnsure credit and operational quality is not compromised in the pursuit of income & also operational losses and fraud are minimisedMaintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reportingMaintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulatorsEnsure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements


Minimum 3 years of Relationship Management experienceProven ability in identifying and meeting customer needs through a broad range of international products and servicesStrong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimensionGood understanding of the international business trade cycle, forex transactions and the business processes involved when importing and exporting and ability to apply structured bank solutions to match those needsGood level of business acumen and international commercial awareness, including economic, cultural, procedural and regulatory issues


Balanced approach to risk management including techniques to mitigate riskStrong knowledge of CMB’s international proposition / product capabilitiesBroad knowledge of HSBC Group capabilitiesAbility to interact with all levels of business customersStrong analytical skillsAbility to interact and build relationships with internal and external stakeholders inclHSBC overseas offices and local professional communityExcellent interpersonal skills in guiding and advising other RMs, and influencing peers and junior colleaguesAbility to effectively plan and organise, with tenacity to drive through resultsExcellent communication skills, including written, verbal, and the ability to deliver compelling presentationsQualification to a University Degree and/or training courses

You’ll achieve more when you join HSBC

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Issued by HSBC Bank Malaysia Bhd

Profile Summary

Type:Company Job


Industry:Banking/Financial Services

Salary:MYR 6,900 - 9,000

Deadline:09th Mar 2020

Company Profile

HSBC in Malaysia
HSBC Bank Malaysia Berhad was locally incorporated in 1984 and is a wholly-owned subsidiary of The Hongkong and Shanghai Banking Corporation Limited (a company under the HSBC Group). In 2007, HSBC Bank Malaysia was the first locally incorporated foreign bank to be awarded an Islamic banking subsidiary licence in Malaysia, and HSBC Amanah Malaysia Berhad, a full-fledged Islamic bank wholly owned by HSBC Bank Malaysia, commenced operations in August 2008. HSBC in Malaysia has a network of 68 branches nationwide, of which 26 are HSBC Amanah Malaysia Berhad branches. HSBC Amanah Malaysia Berhad also has offsite ATMs established in 31 locations nationwide. In 2006, HSBC was the first foreign bank to be awarded a Takaful (Islamic insurance) license in Malaysia. HSBC Amanah Takaful (Malaysia) Sdn Bhd, a joint venture between HSBC Insurance (Asia Pacific) Holdings Limited (49% shareholding), Jerneh Asia Berhad (31% shareholding) and Employees Provident Fund Board of Malaysia (20% shareholding) commenced operations in August 2006.
The Hongkong and Shanghai Banking Corporation Limited
The Hongkong and Shanghai Banking Corporation Limited is the founding member of the HSBC Group, which serves our customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. The Group serves customers worldwide from around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. With assets of US$2,522bn at 31 December 2017, HSBC is one of the world’s largest banking and financial services organisations.

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