IT Call Center Support Services - Jobs in Malaysia - 1015860

Eyesoft Technology Sdn Bhd
Job Summary
  • Experience 1-3 Years
  • Telecommuting
    N/A



Job Description

JOB REQUIREMENTS:



Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

At least 1Year(s) of working experience in the related field is required for this position.



Experience in Customer Service Support are welcomed





Ability to multi-task, prioritize, and manage time effectively

Able to work on shift including weekends and public holidays



Required language(s):Bahasa Malaysia, English

Preferably Non-Executive specialized in IT/Computer - Hardware or equivalent.

Fresh graduates are welcomed



JOB RESPONSIBILITIES:



Attending requires and request from customer via multi-channel (email,sms,phone call,live-chat, etc)

Monitoring and troubleshooting escalated transactions, follow up to ensure problem solved within time limit

Communicate with supplier and partner on the enquiries and cross checking

Follow communication procedures, guidelines and policies



Daily checking on customer problem report

Profile Summary

Type : Company job

Role : Non-Executive

Industry : Computer/Information Technology (Hardware)

Salary : MYR 1,300 - 1,500

Deadline: 2020-03-11

Company Profile

Eyesoft Technology Sdn Bhd was founded in 2013 in Kuala Lumpur, by a group of individuals with a vision and a mission, consolidating a wide spectrum of background and experience in the Information Technology, Telecommunications, Consultations and Networks sectors. Eyesoft Technology Group is a leading group of ICT companies. We strive to ensure that our clients do excellent work through the unlimited solutions we offer. Our goal is to be the best ICT provider in Malaysia. Sustainable and constant growth through strategic acquisitions has enabled us to provide unlimited solutions to our customers and become a leader in the ICT field. We have a multitude of products, technical skills and specialised services that support enterprise-wide IT infrastructure and telecommunications in a wide range of industries.
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