• IT Executive Jobs in Malaysia - 1024802

    Foodpanda Malaysia Sdn Bhd
  • 2 - 4 Years
  • Malaysia - Kuala Lumpur
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  • Posted 18 days ago
  • Job Views: 47
  • Job Applicants: Less than 10

Job Description

"

Responsibilities



Ensure our internal users have their IT issues resolved

Logging and processing all technical requests based on the complaints/tickets received from the users

Installing and configuring computer hardware, software, basic network troubleshoot, printers, door access and CCTV

Planning and undertaking scheduled maintenance upgrades with HQ

Setting up accounts for staff, ensuring that all platforms used by the company installed

Communicate to clients via chat/f2f/emails to determine the nature of any problems they encounter

Investigating, diagnosing and solving computer software and hardware as well as documenting it

Managing company’s IT asset

Administration, planning and installation of Windows based systems

On and Off-boarding of users across multiple systems and platforms

Monitoring network status and report to the manager on weekly basis

Working within our ticket system to ensure fast turnaround times for all helpdesk queries

Onsite and remote support for international users



Requirements



Minimum of 2 years’ experience in helpdesk or 1st level support with a minimum 1-year hands on experience managing enterprise servers and workstation

You are a great team player who knows how to solve complex issues in conjunction with others

High ability to work independently

High service orientation and customer skills

Ability to work under pressure and tight deadlines

Open to a fast paced and changing landscape

Problem ownership and service orientation

Excellent verbal and communication skills (33/40 scores on Jobstreet English Assessment)

JIRA & Confluence knowledge

KACE deployment software

Active Directory and GSuite knowledge

Microsoft Azure

Slack & Workplace basics

O365 basics

Zoom software

Windows installation knowledge

Basic IT- infrastructure understanding

Experience in call-centre environment is considered as an advantage



"

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Food & Beverage/Catering/Restaurant

Salary:MYR 3,000 - 3,400

Deadline:29th Mar 2020

Company Profile

"
We are foodpanda
“There is no love sincerer than the love of food.” - George Bernard Shaw
Do you love food and convenience put together Then you will definitely love foodpanda!
foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite Pasta, Kebab or Nasi Lemak, we believe that no one should have to suffer from hunger attacks ever again.
foodpanda is dedicated to bringing food lovers around the world their favourite meals from curated local restaurants. Since its creation, the on-demand food delivery service has grown to more than 27,000 partner restaurants in more than 190 cities across 11 Asian and Central Europe countries globally. foodpanda is active in Hong Kong, Singapore, Thailand, Malaysia, Pakistan, Taiwan, Philippines, Bangladesh, India, Romania and Bulgaria.
"

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