• IT Helpdesk / Service Desk Lead-HTC Global services-Malaysia Jobs in Malaysia - 1014121

    HTC Global Services MSC Sdn Bhd
  • 4 - 6 Years
  • Malaysia - Selangor - Shah Alam/Subang
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  • Posted above 1 month
  • Job Views: 24
  • Job Applicants: Less than 10

Job Description

Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent

Required language(s)Mandarin, Japanese, English

Required Skill(s) LAN Connection, Call Center System, Troubleshoot, (Interactive Voice Response, IVR, CALL CENTER

Preferably Senior Executive specialized in IT/Computer - Hardware or equivalent



· 4 to 5 Years’ experience working in a regional IT service desk call center environment

· Experience with documentation and reporting

· Good understanding of Service Level Agreement

· Familiar with ITIL / CompTIA / MCSE

· Familiar with Google-suite and Service Now will be advantage

· Proven ability to multitask and handle multiple priorities in fast paced environment

· Proven ability to drive improvement in team performance

· Familiar in handling escalation, with good communication and writing skills

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Computer/Information Technology (Software)

Salary:MYR 4,000 - 6,500

Deadline:09th Mar 2020

Company Profile

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders

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