The Technical Specialist is responsible for supporting IT infrastructure whilst assisting IT team members in resolving technical issues faced by end-users.
Manage and support of IT infrastructure such network and system applicationCoordinates installation of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet departments' needs and complyto company security policyTroubleshoot problems and providing advice on the appropriate action, often under time constraintMaintain appropriate technical documentations, system manuals, workflows processes, procedures and guidelinesWorked closely with business team and SME to clarify business requirements and translate the requirements into technical specificationsImprove user awareness and work productivity through regular and continuous IT technology advice and knowledge sharingSupervise and work with vendors to ensure projects/tasks are implemented as per specification and on time To work under minimum supervision and has sense of urgency in responding to system problems and service commitmentsEnsures IT requirements are met and service quality maintained when introducing new services. Considers the cost effectiveness of proposed solutionParticipates in the development of and/or review of standards, documentation and methods of working in the relevant area of expertiseAssists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, timely) solutionsProvide technical advice to Helpdesk Team and escalate IT issue to related parties if required
Candidate must possess at least a Degree in IT.At least 5 year(s) of working experience in IT Infra Technical support role.Preferable with ITIL knowledge and experience, and technically sound.Preferably working experiences in multnational corporation.Process Improvement experience is an added advatangeWilling to work in CyberJaya.Full-Time position(s) available.
Type : Company job
Role : Senior Executive
Industry : Human Resources Management/Consulting
Salary : Not Disclosed
Established since 2005, timesconsult had place many people to organization in Malaysia, Singapore & Thailand.
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