• IT Level 2 Support (SAP PM) Jobs in Malaysia - 1005934

  • 3 - 5 Years
  • Malaysia - Selangor - Others
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  • Posted above 1 month
  • Job Views: 25
  • Job Applicants: Less than 10

Job Description

Provide on-going 2nd level support on SAP Plant Maintenance, Project System and integrated SAP platform applications across company to end users in a timely and efficient manner


Reviews and discusses open incidents to determine who and how the incidents should be handledReviews recently closed incidents to determine if the incidents could have been handled better If so, implement corrective action for the futureReviews the status of existing knowledge articles for the relevant process Follows-up with authors / reviewers as needed in cases where target dates are missed Proposes additional ideas for knowledge articles and assigns authors, reviewers and target dates Publicizes the publication of new knowledge articlesIdentifies areas with high support requirements and proposes ideas for improvementIdentifies areas where there is a need for knowledge transfer workshops, to enable the 1st and/or 2nd level support teams to support an existing or new processes and solutions Help organize and schedule the workshopsAnalyzes and documents on a monthly basis, the support level provided by the Process Support team and on the publication of knowledge articles for the processes where they are the assigned Process Team Partner Takes corrective action to ensure that the Process Support team is reaching the established KPIs in terms of support and publication of Knowledge ArticlesUsing the problem management process, assists with identifying the root cause of problems and monitors the progress of the resolution of such problemsProvides ad hoc training to end-users on Evonik best practice solutions


Solid understanding of Plant Maintenance business processes including Inspection, Preventive Maintenance and RepairKnowledge of SAP Project System is a plusKnowledge on SAP PM integration with other modules ie MM and COWell versed with definition of Technical Objects, Reports, and SAP Equipment Master Record ie work center, catalogs, BOMs, measuring points, permitsAt least a minimum of 3 – 4 years of work experience in support or functional roleUndergone full cycle implementation experience is an added valueCross functional knowledge on Order to cash, Plan to Produce or Purchase to pay is an advantageCertified SAP Professional and working experience in S4/HANA environment is a plus


Enthusiastic to work on rotation shifts (24/5), ROTA changes on monthly basisUniversity degree, preferably in the field IT, Business, Engineering or a comparable educationGood analytical and learning skills, ability to understand complex situationsStrong communication skills in both written and speakingA team player, meticulous, able to work under pressure and tight deadlinesService oriented and ability to travel for SAP know how transferGood communications skills both verbal and written in EnglishProficiency in German and/or ‎Mandarin a plus

Profile Summary

Type:Company Job

Role:Junior Executive


Salary:Not Disclosed

Deadline:23rd Feb 2020

Company Profile

Evonik, the creative industrial group from Germany, is a gobal leader in specialty chemicals and active in over 100 countries around the world. Our specialty chemicals activities address economic megatrends as health, nutrition, resource efficiency and globalization. In fiscal 2016, 36,000 employees generated Group sales of €12.7 billion and an adjusted EBITDA of €2.165 billion. In the South East Asia, Australia & New Zealand Region Evonik is operating several state-of-the-art manufacturing sites, RnD centers, laboratories and sales offices. Our success is based on the expertise, the commitment and the unique diversity of our talented workforce.

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