Responsibilities Provide continuous technical support via telephone and email related to the productEmploy a high level of interpersonal and communication skills to move beyond customer and rsquo s frustrations and solve customer and rsquo s problem Identify the level of technical knowledge and adjust technical communications to solve customer and rsquo s problem Conducting basic probing to determine the next action for any software related to enquiriesRequirements Candidate must possess at least a Diploma Advanced Higher Graduate Diploma Bachelor s Degree Post Graduate Diploma Professional Degree in IT Field Required language Mandarin Applicable for mandarin allowanceFresh Graduates with Cert Degree Diploma in IT encourage to applyTraining will be provided Applicant must be willing to work on rotational shifts Salary and Benefits 5 working days in a week 8 hours per dayIncentives can earn unlimited per month Rest and relax area pool and foosball table etcGym and shower facilities 1 - 3 months accommodation provided for candidate from another statesShuttle van from various LRT Stations Quarterly staff recognition and appreciationCareer Prospect and bull Executive and gt Senior Executive and gt Specialist and gt Team Lead and gt Assistant Manager and gt Manager and gt Senior Manager and bull IJP and ndash Internal job program Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session
Type : Company job
Role : N/A
Industry : Call Center/IT-Enabled Services/BPO
Salary : Not Disclosed
"Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees.
Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate."
We recognize people as the key foundation of our extraordinary growth. This reflects in our mission statement: 'Happy Employees, Happy Customers and Happy Shareholders'. Our HR Vision ‘Create a progressive workplace that enables partnership for prosperity’ aims at building an ecosystem which is dynamic, vibrant, contemporary, and presents infinite possibilities for our people.